Genesys IVR Developer
HCL Technologies - Jackson, MI

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Job Description:
  • Experience 5 – 7 years
  • Manages scope, functional and Non-functional requirement for the entire project;
Works in close co-ordination with design & delivery team;
  • Responsible for functional risk management and any issue resolution in the project;
  • Disassembling the system into subsystems or components;
  • Should be able to provide business process re-engineering solutions for the problems raised by the customer
  • Does on time delivery and has /high dependability factor without follow ups.
  • Takes responsibility for resolving a crisis situation and sees that it comes to a logical conclusion (even if beyond one’s direct deliverable)

Technical Skills Required:

  • Genesys Interactive Voice Response Unit is the IVR Application
  • Genesys GPlus Adapter integration with SAP CRM 5.0/SAP CRM7.0
  • Genesys Voice Portal Provisioning Tool
  • Genesys CTI

  • About this company
    935 reviews
    HCL Technologies is an IT Services company headquartered in Noida, India. They provide a variety of IT and BPO services globally. According...