Works in close co-ordination with design & delivery team;
- Experience 5 – 7 years
- Manages scope, functional and Non-functional requirement for the entire project;
- Responsible for functional risk management and any issue resolution in the project;
- Disassembling the system into subsystems or components;
- Should be able to provide business process re-engineering solutions for the problems raised by the customer
- Does on time delivery and has /high dependability factor without follow ups.
- Takes responsibility for resolving a crisis situation and sees that it comes to a logical conclusion (even if beyond one’s direct deliverable)
Technical Skills Required:
Genesys Interactive Voice Response Unit is the IVR Application
Genesys GPlus Adapter integration with SAP CRM 5.0/SAP CRM7.0
Genesys Voice Portal Provisioning Tool
HCL Technologies is an IT Services company headquartered in Noida, India. They provide a variety of IT and BPO services globally. According...