Festiva Development Group, LLC is currently recruiting for a Tour Check Out Attendant for our Portland Maine Location.
The Tour Check Out Attendant provides gifts and information as the final point-of-contact for our customers who’ve come to preview Festiva’s Adventure Club. This position helps to ensure that our customers receive their promised gifts and that their questions, concerns, and issues have been addressed to the best of our ability prior to them leaving the property.
The Tour Check Out Attendant:
Creates a gift packet for each customer and updates the gift log.
Distributes gifts to customers and has them sign the gift log, acknowledging both receipt of the gift and understanding of terms and conditions.
Answers customers’ questions regarding their premium’s terms and conditions, and provides information regarding local tours, attractions, restaurants, and hotels as needed.
Resolves customer concerns, complaints, or issues and/or escalates them to management if needed for resolution.
Collects survey cards from every customer and enters results into the company’s database.
Enters tour dispositions in SPI and enters TO at the completion of the tour, keeping SPI in real time.
Loads premiums into SPI accurately, entering any pertinent notes into SPI under the Gifting section.
Monitors and tracks premium usage, ordering more as needed.
Collects and enters non-owner and property owner referral leads into the company’s referral database.
The Tour Check Out Attendant may also:
Perform other administrative duties as needed to ensure the smooth operation of the property’s sales and marketing department.
This position requires a high school diploma or GED.
This position requires at least one year of administrative experience. Some experience in the vacation ownership industry is preferred, but not required. Experience with SPSS or other time share software is preferred, but not required.
Festiva’s Core Competencies
Accountability: Ability to accept responsibility and account for his/her actions.
Adaptability: Ability to adapt to change in the workplace.
Customer oriented: Ability to take care of the customers’ needs while following company procedures.
Enthusiastic: Ability to bring energy to the performance of a task.
Ethical: Ability to demonstrate conduct conforming to a set of values and accepted standards.
Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.
Interpersonal: Ability to get along well with a variety of personalities and individuals.
Responsible: Ability to be held accountable or answerable for one’s conduct.
Safety awareness: Ability to identify and correct conditions that affect employee safety.
Tolerance: Ability to work successfully with a variety of people without making judgments.
Knowledge & Skills
Reliability: The trait of being dependable and trustworthy.
Accuracy: Ability to perform work accurately and thoroughly.
Detail Oriented: Ability to pay attention to the minute details of a project or task.
Organization: Possessing the trait of being organized or following a systematic method of performing a task.
Technical Aptitude: Must demonstrate computer skills, proficiency with Microsoft Outlook email, and familiarity with Excel.
Next to each activity insert N, O, F, or C based on the job requirements.
N (Not Applicable)
Activity is not applicable to this occupation.
Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Add other physical requirements as applicable.
Handling / Fingering
Reach Above Shoulder
Squat or Kneel
10 lbs. or less
Over 100 lbs
12 lbs or less
The Tour Check Out Attendant works in an office setting that has frequent visual and noise distractions. The schedule may include evenings and weekends, depending on the location.