Global CDS OSS Supervisor EMEA
BCD Travel Corporate - United States

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We are looking for a

Global CDS OSS Supervisor EMEA

Job Summary
Supervisory role provding support and responsible for all aspects of CDS OSS resources and tasks.

Duties and responsibilities
  • Business Support for in Country Reporting.
  • Producing Reports.
  • Creating scheduled tasks.
  • User Administration.
  • Main contact for internal/external customer training.
  • Provide support with client software configuration.
  • Provide all documents and forms required for support requests.
  • Send notifications regarding System faults and maintenance windows.
  • Set up of client requirements document for national clients in conjunction with Account Manager.
  • Assignment of Customer Profiles and reports.
  • Administer security group(s).
  • Building Manual Hierarchy Structures.
  • Data Investigations.
  • Internal and External Customer Training.
  • Supervisory Repsonsibility of Operational Support Resources.
  • Client profile creation and modification.
  • Report Bug resolution.
  • Troubleshoot when reports are not running.
  • Provide assistance with system issues, i.e. system is down, running slow.
  • Provide simple report developments such as - Data Dumps.
  • Provide description of report fields
  • Creation of process forms and documentation.
  • Set up and manage 3rd Party exports/imports.
  • Quality check reports.
  • Maintenance of Lookup Tables(s).
  • Prioritisation and Delegation of Tasks
  • Training and Development and assessment of Country internal Staff
  • Internal Country Project Lead
  • Reporting on Metrics for Country department (i.e. Issues opened, closed, in progress etc).
  • Be First point of escalation for Country specific CDS issues.
  • Provide support to Country Team(s).
  • Provde Regular Updates to CDS OSS Manager.
  • Supervise Automatic Profile Build - SQL
  • Any other duties within reason.
Qualifications and competencies
  • Bachelor degree or Equivalent.
  • Minimum of 2 years experience in similar role in related environment.
  • Able to work extended and / or off-hours as required.
  • Occasional travel may be necessary.
  • Strong IT Skills.
  • Advanced knowledge of MSOffice Suite, SQL and relational database knowledge Management.
  • Supervisor or Team Leader experience.
  • Excellent Data Analysis skills.
  • Knowledge of database management and data manipulation.
  • Proven Travel industry and GDS experience/knowledge.
  • Ability to manage multiple tasks and changing priorities.
  • Excellent written and verbal communications skills in English language.
If you have any questions regarding this position please contact Elize Wessels, Recruitment EMEA, at +31 20 562 1746 or
To apply
Click the button on the right(Create Profile / Profiel Creëren / Bewerben / Créez Le profill)

Field of Interest Category:
Client Data Solutions

Scheduled Work Hours:

Percent of Travel:


Language(s) Required:
English - Read

English - Speak

English - Write

BCD Travel - 20 months ago - save job - block
About this company
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About BCD Travel: BCD Travel helps companies make the most of what they spend on travel. For travelers, this means keeping them safe and...