Single point of contact for scheduling the contact center
Meet with Google daily to review program performance and discuss updates/releases
Meet with Supervisors daily to review program performance and discuss updates/releases
Coordinate training on proprietary Google systems
Conduct performance reviews with Google on the progress and performance of contact center
Work with team leads in regards to corrective measures
Weekly one on one with the contact center supervisors
Create and manage metrics to establish baseline levels of productivity and gain greater efficiencies
Coordinate in conjunction with Google to establish on-going training for new proprietary products and services
Improve the layout and functionality of Contact center
Ensure continuity and consistency of delivery
Establish and manage quarterly goals
Resolution and tracking of issues and following through until closure
Analyzing metrics and reports to establish better performance
Perform trend analysis and assessing team and individual performance
Coordination with Google to ensure continuity and consistency of training, service delivery and skill sets
Plan for resource allocation and timely completion
Establish and manage quarterly goals
Resolution and tracking of issues and following through until closure
Analyzing metrics and reports to establish better performance
Perform trend analysis and assessing team and individual performance
Coordination with Google to ensure continuity and consistency of training, service delivery and skill sets
Plan for resource allocation and timely completion
Required Skills
Required Experience
Minimum of three years of Project Management background
Milestone Technologies, Inc. - 6 months ago
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Milestone Technologies, Inc. is a leading supplier of technology products and support services. From the desktop to the data center, the or...
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