Global Contact Center Manager
Milestone Technologies, Inc. - Mountain View, CA

This job posting is no longer available on Milestone Technologies, Inc.. Find similar jobs: Global Contact Center Manager jobs - Milestone Technologies jobs

Single point of contact for scheduling the contact center

Meet with Google daily to review program performance and discuss updates/releases

Meet with Supervisors daily to review program performance and discuss updates/releases

Coordinate training on proprietary Google systems

Conduct performance reviews with Google on the progress and performance of contact center

Work with team leads in regards to corrective measures

Weekly one on one with the contact center supervisors

Create and manage metrics to establish baseline levels of productivity and gain greater efficiencies

Coordinate in conjunction with Google to establish on-going training for new proprietary products and services

Improve the layout and functionality of Contact center

Ensure continuity and consistency of delivery

Establish and manage quarterly goals

Resolution and tracking of issues and following through until closure

Analyzing metrics and reports to establish better performance

Perform trend analysis and assessing team and individual performance

Coordination with Google to ensure continuity and consistency of training, service delivery and skill sets

Plan for resource allocation and timely completion

Establish and manage quarterly goals

Resolution and tracking of issues and following through until closure

Analyzing metrics and reports to establish better performance

Perform trend analysis and assessing team and individual performance

Coordination with Google to ensure continuity and consistency of training, service delivery and skill sets

Plan for resource allocation and timely completion

Required Skills

Required Experience

Minimum of three years of Project Management background

Milestone Technologies, Inc. - 19 months ago - save job - block
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