(NYSE: CEB) is the leading member-based advisory company. By combining the best practices of thousands of member companies with our advanced research methodologies and human capital analytics, we equip senior leaders and their teams with insight and actionable solutions to transform operations. This distinctive approach, pioneered by CEB, enables executives to harness peer perspectives and tap into breakthrough innovation without costly consulting or reinvention. The CEB member network includes more than 16,000 executives and the majority of top companies globally.
We are seeking a Service Desk Technician to join our Rolling Meadows, IL IT Team. The Service Desk technician will provide on-site technical support for desktop hardware and software by taking responsibility, determining and executing appropriate resolution, and communicating the resolution to the customer.
Troubleshoot and provide resolutions upon initial contact when possible (using password management tools, remote desktop, etc.).
Maintain accurate up-to-date status on all tickets.
Ensure no tickets are older than 3 days in personal queue.
Check and respond to all email and voicemail in a timely fashion.
Answer all Service Desk phone calls within 3 rings.
Assist users with hardware and software problems.
Perform basic hardware and workstation repairs.
Assist with Blackberry issues.
Develop and maintain technical documentation for desktop hardware and software applications.
Ensure that all users have been properly communicated before closing a ticket request.
Will be working at the Service Bar to assist with walk-up customers
Treat all customers with courtesy and professionalism.
Complete Time Tracking-This is to ensure that all hours worked are tracked.
Bachelors Degree required
At Least 2 years of experience working at a Help Desk
Experience with MS Windows XP and Windows 7 computing environment.
Experience with the following:
o MS Office 2007/2010
o MS Outlook
o Internet Explorer 8.0 and 9.0
o VPN (Virtual Private Network)
Excellent problem solving/analytical skills.
Excellent oral and written communication skills.
Positive attitude and superior customer service skills
Ability to work in a fast-pace environment
Must be able to multi-task, change direction, set priorities, and meet deadlines
Dependable and available to work early or late to meet deadlines when required
Must be able to work in a team environment.
Must be able to work with minimal supervision
A+ certified is a plus
Blackberry experience is a plus.
Compensation and Benefits Package
Competitive base salary
Full benefit package including medical, dental, vision, 401K, paid time off (PTO), employee stock purchase plan, flexible spending, and tuition assistance
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CEB is an Equal Opportunity Employer.
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