Duties: The Global Support Representative (GSR) acts as the first point of contact for Client Enterprise Customers seeking technical support. They are responsible for answering inbound calls, interacting with electronic submissions, performing basic entitlement support, logging the request for support in the case management system and then queue the case for the support engineers.
The role includes:
ยง Answer incoming phone calls from around the world and ...
OrlandoRecruiter.com - 2 years ago
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