Google Apps Deployment Specialist
Alliance of Professionals and Consultants, Inc. - Cary, NC

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APC is seeking a Google Apps Deployment Specialist in Cary NC. Job duties: Assist with manual user account creation and maintenance Work collaboratively with appropriate team members to move to a fully provisioned user management process Assist with user password resets Work through “conflicted” accounts with users to ensure that data is migrated and user understands impact on both accounts. Test apps for potential deployment by documenting test scenarios run through standard client workstation configurations Respond promptly and professionally to customer submitted issue tickets (HEAT system) and document resolution in detail. Create and/or edit support documentation Create and/or edit technical documentation Provide input to enhance the support website for client's Google Apps users Assist with testing and deployment of Google Chromebooks (when appropriate) Assist with installing Google console on client's Chromebooks Job Requirements: Preferred Skills: Extensive knowledge of Google Apps and services, especially Google Apps for Education (GAFE) Excellent written and verbal communication skills Outstanding customer service skills Ability to function in a productive, professional manner while working in a fast-paced, multi-tasking environment Ability to work in a team setting but also independently with minimal direction Google, GAFE, Customer Service
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