Group Leader
Payless ShoeSource - United States

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Additional Information

FIND YOUR FIT with Payless ShoeSource

Your Passion. Your Career

You know who you are. And you know what moves you. That's why your chosen career should fit you as well as your favorite pair of shoes, every step of the way. And that's what makes a career with Payless ShoeSource the perfect fit for you.

Payless ShoeSource is the largest specialty family footwear retailer in the Western Hemisphere, offering a wide range of shoes and accessory items at affordable prices for every member of the family. The company’s mission is simple: Become the first choice for style and value in footwear and accessories for our customers. Payless has more than 4,400 stores in more than 30 countries and was founded in 1956 in Topeka, Kan. where its global headquarters remains today.


Group Leader is responsible for an average of $2 - $3 million in annual sales and generally oversees 5 Stores staffed with 25 - 30 team members. Group Leader is responsible for ensuring their cluster of Stores meet business plans, the stores are effectively staffed and maintain Company operating standards. The Group Leader position is filled by qualified internal candidates (generally from Store Managers) or qualified external candidates who possess considerable retail experience from other companies.


The Group Leader will be assigned to a store for 6 months to complete initial training for Payless ShoeSource. Upon completing the initial training phase, the Group Leader (GL) will then be assigned a group of stores to oversee and maintain day-to-day operational responsibility. This group of stores will consist of a Home store and several Cluster stores (typically four stores) within the immediate geography of the Home store.
- "Home Store" - GL will work from this location 3 days/week. Store is generally a low volume, high security level, non-mall/CBD location.
- "Cluster Stores" - the remaining four stores within GL's accountability. GL will rotate 2 days/week through these locations.
- "Store Cluster" - combined Home Store and Custer store locations for a total of five stores.
- Store Profitability - Group Leader must use the procedures and controls necessary to meet or exceed the sales, profit and shrink goals established for their Store.
- Model for Customer Service - Group Leader must provide guidance and direction to assigned cluster Store Managers and Associates through coaching and counseling to ensure effective job performance. Group Leader must also be able to advise cluster Store Managers about coaching, counseling and termination situations and be able to work with District Leader on Associate relations issues.
- Staff Selection - Group Leader must recruit, interview and hire Store personnel. GL will conduct in-person interviews of candidates for their Home Store and "second-level" interviews of candidates for full-time Associate positions of the cluster stores. This requires the ability to do long-term and short-term manpower planning for the store cluster. It also requires communication skills sufficient to follow the Interview Guide and interview structure.
- Training and Development - Group Leader is ultimately responsible for the training and development of all personnel in the assigned store cluster. This responsibility requires the Group Leader to directly develop SMTs, Store Managers and monitor the ongoing development of Store Associates
- Coaching and Counseling - Group Leader must provide guidance and direction to assigned cluster Store Managers and Associates through coaching and counseling to ensure effective job performance. Group Leader must also be able to advise cluster Store Managers about coaching, counseling and termination situations and be able to work with District Leader on Associate relations issues.
- Merchandise - Group Leader must be able to identify, detail and communicate merchandise needs throughout the cluster to the District Leader. Group Leader must be able to read, interpret and act upon Infosource, to ensure all cluster stores are merchandised to Payless standards. Must be able to complete all merchandise processes described in the Store Associate position description.
- Point-of-Sale Operation - Group Leader must be highly proficient in Cash Protection Procedures, POS transactions, and paperwork. These include but are not limited to:
- Ensuring that cash is kept in the proper locations in the Store e.g. safe, locked cash drawer, etc. and that it does not exceed pre-determined maximum limits.
- Counting cash and preparing bank deposits.
- Verifying these deposits against the records of the day's receipts.
- Administration - Group Leader must be able to complete reports and other documents on paper and electronically, as required by management.
- Store Maintenance - Group Leader is responsible for identifying and ensuring repair of interior and exterior maintenance issues for cluster stores. In partnership with District Leader, the Group Leader is also responsible for overseeing new Store openings and relocations within store cluster.
- District Communications/ District Assignments Group Leader must possess physical dexterity to operate a motor vehicle for regularly scheduled business meetings within the District and trips to communicate materials and information received at these meetings to their Associates and other Stores in the District. They must be able to work in various Stores within the assigned cluster or assist in Store openings, closings, remodels or relocations and other assignments throughout the District as requested by the District Leader.
- Responding to Emergencies Group Leader must have the ability to immediately respond to emergencies within assigned store cluster. Group Leader must ensure Stores are opened as scheduled and staffed, especially when there are extenuating circumstances. In cases of emergency, Group Leader must contact the District Leader to ascertain necessity of closing the store due to emergency situation.


- Demonstrated ability to work with people.
- Previous multi unit retail experience.
- Successful completion of the entire training program.
- Must be willing to travel multiple nights away from home if required.
- Willing to relocate within the district
- Ability to read price tag information and similar written materials.
- Ability to lift goods weighing up to 40 pounds a distance of several feet.
- Ability to hear and understand Customer, Supervisor and Associate comments.
- Sufficient manual dexterity to operate registers, package purchases and restock shelves.
- Ability to communicate in a clear, easy to understand manner to ensure teams understand goals and directions.
- Ability to provide coaching to challenge, inspire, and encourage Associates daily.
- Exhibits leadership with a take-charge attitude. Gets results by being decisive and initiating action.
- Demonstrates strong organizational and planning skills.
- Understand the skill level of team members and assigns responsibility accordingly.
- Demonstrates exceptional delegation skills.
- Exhibits the energy and motivational levels needed to understand and meet the needs of Associates and Customers.

Equal Employment Opportunity

Qualified applicants are considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship, age, sex, pregnancy, sexual orientation, marital status, disability, veteran status or any other protected status.


Payless ShoeSource is an Equal Opportunity Employer. This business uses E-Verify in its hiring practices to achieve a lawful workforce.

Right to Work

If you have the right to work, don't let anyone take it away.

If you have a legal right to work in the United States, there are laws to protect you against discrimination in the workplace.

You should know that -
- No employer can deny you a job or fire you because of your national origin.

- Unless mandated by law or government contract, employers cannot require you to be a U.S. Citizen or permanent resident or refuse any legally acceptable documents.

If any of these things have happened to you, you may have a valid charge of discrimination that can be filed with the OSC. Contact the OSC for assistance in your own language.

Call 1-800-255-7688. TDD for the hearing impaired is 1-800-237-2515.

In the Washington, D.C., area, please call 202-616-5593, TDD 202-616-5525

Or write to:
U.S. Department of Justice
Office of special Counsel - NYA
950 Pennsylvania Ave., N.W.
Washington, DC 20530

About this company
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