Group Travel Account Manager
Best Western International, Inc. - Phoenix, AZ

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Work with people who care.
Best Western International, Inc., headquartered in Phoenix, Ariz., is a privately held hotel brand made up of more than 4,000* BEST WESTERN (R), BEST WESTERN PLUS (R) and BEST WESTERN PREMIER (R) hotels in more than 100* countries and territories worldwide. Now celebrating 67 years of hospitality, Best Western welcomes hundreds of thousands of guests nightly. Best Western provides its hoteliers with global operational, sales, marketing and promotional support, and online and mobile booking capabilities. We're an organization that genuinely cares about our staff. Wouldn't you like to work with people who care?

Job Purpose
At Best Western our Worldwide Sales team knows the marketplace and the unique power of our global brand. Best Western is a major presence at tradeshows around the world and has built an extensive network of partnerships to grow visibility and revenue for the Best Western brand. We are in need of a Group Travel Account Manager that will drive revenue contribution by providing sales management for sports and university accounts group travel.

Essential Job Results
Manages assigned sales accounts, territory or market segment by targeting sales calls and promoting the brand to customers and growing member engagement. Manages sales accounts by analyzing needs, creating strategies, and measuring client and member responses. Secures bid opportunities through direct contact, e-mail and telephone. Prospects business development by soliciting favorable contacts with potential new accounts. Retains existing accounts by researching and resolving customer problems. Conducts follow-up calls to identify future business needs. Solicits feedback, identifies issues and recommends enhancements to products or services. Ensures client and member satisfaction by facilitating positive, long-term relationships. Develops and supports sales presentations and events. Meets sales accountability requirements by preparing reports on sales results, market conditions or key account metrics. Responsible for budget management and revenue and promotional reporting.

Experience Minimum 2 to 5 years related experience in hospitality sales. Prior group sales experience preferred. Education Bachelor's Degree in Business Administration, Marketing, Hotel Administration or related field or an equivalent combination of education and experience. Skills Strong proficiency in Microsoft Office Suite. Strong budget management and project management skills. Excellent organization, communication and presentation skills. Demonstrated analytical and problem solving skills. Possesses knowledge of assigned accounts or market segment. Accountability Exerts a positive impact on revenue generation. Receives operational guidance on duties, service standards and goals. Leadership Exhibits personal characteristics and professional standards that serve as a role model for others. Knowledge Familiar with relevant policies, procedures and guidelines specific to job. Knows assigned accounts or market segment. Relationship Management Uses persuasive selling skills to convince others, both internal and external to the organization to open or grow accounts and to accept terms. Problem Solving Resolves familiar problems and understands process flow. Other Requirements May travel up to 25% of time.

Location Details
Phoenix, AZ 85027 20400 N. 29th Avenue Beardsley Operations Center is conveniently located near I-17 and 101 in northwest Phoenix. Local candidates are preferred. Relocation assistance is not available.

Best Western International, Inc. benefits eligibility begins on the first day of employment and includes medical, dental and vision insurance, 401(k), paid time off, health savings account, tuition reimbursement, hotel/employee discounts, and much more!

Application Instructions