Guest Reception Manager
Washington Duke Inn & Golf Club - Durham, NC

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DESCRIPTION

Assists the Front office Manager to assure that quality guest service is maintained in all aspects of hotel Front Office operations. Provides supervision of Front Office employees to ensure that all hotel objectives, performance and service standards are met. Maintains hotel Manager on Duty coverage as scheduled.

DUTIES

1. Assists Front Office Manager as necessary to ensure that all Front Office operations are in compliance with hotel and TCC policies and procedures. 2. Assures that all guest requests are responded to in a positive and efficient manner.3. Maintains Front Office operations, problem solving and follow-up during the second shift (3-11), and in the absence of the Front Office Manager.4. Assists the Front Office Manager in selection and development of Front Office employees to meet hotel performance standards. Direct supervision of Front Office employees during the second shift (3-11) and in the absence of the Front Office Manager. Trains employees as directed by F.O.M. 5. Assists Front Office Manager in employee performance evaluation, counseling and development.6. Assists the Front Office Manager in preparing weekly schedules.7. Assists the Front Office Manager in preparation for and execution of regularly scheduled Front Office department meetings.8. Assists the Front Office Manager to assure that all hotel safety and security procedures are understood and properly handled by all Front Office staff.9. Performs hotel Manager on Duty responsibilities as scheduled.10. Assures departmental compliance and assistance with hotel recycling program.11. Completes other duties as assigned by the Front Office Manager.

QUALIFICATIONS

TO DO THIS KIND OF WORK, YOU MUST BE ABLE TO: - use mathematical skills to interpret financial information- analyze and interpret established policies.- understand the government regulations covering business operation.- make business decisions based on production reports and similar facts as well as on your own experience and personal opinions.- see differences in widths and lengths of lines such as those on graphs.- deal with the general public, customers, employees, union and government officials with tact and courtesy.- plan and organize the work of others.- change activity frequently and cope with interruptions.- speak and write clearly in English.- accept full responsibility for managing an activity.PHYSICAL DEMANDS: Lifting 30 pounds maximum with frequent bending, lifting and/or carrying of objects weighing up to 15pounds. Requires walking or standing to a significant degree.MATH SKILLS: Requires mathematical development sufficient to be able to: Deal with algebraic solution of equations; and probability and statistical inference.Apply fractions, percentages, ratio and proportion.LANGUAGE SKILLS: Must have developed English language skills to the point to be able to: - read newspapers, periodicals, journals, and manuals.- write business letters, summaries and reports using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.- participation in discussions and debates. Speak extemporaneously on a variety of subjects.RELATIONSHIPS TO DATA, PEOPLE AND THINGS: DATA: Coordination: Able to prioritize multiple tasks in an efficient and orderly manner.PEOPLE: Able to communicate effectively under pressure while keeping in a positive attitude and good judgment.THINGS: Handling: Front Desk, generation of reports, computer system and phone. Ability to follow through on tasks or daily responsibilities.SPECIFIC VOCATIONAL PREPARATION: An occupationally significant combination of: vocational education, apprentice training, in-plant training, on the job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs.TO DO THIS JOB, YOU MUST HAVE THE FOLLOWING LICENSES OR CERTIFICATES BEFORE BEING HIRED: A high school diploma or equivalent.TO DO THIS JOB, YOU MUST HAVE THE FOLLOWING AMOUNT OF TOTAL EDUCATION AND/OR EXPERIENCE: Must have previous Front Office experience as well as 1 year supervisory/management experience. Computer experience required. Prefer a minimum of 1 year as an Assistant Front Office Manager.NOTE: This hotel operates seven days a week, twenty-four hours a day. I am aware that at times it will be necessary to move me from my accustomed shift if business demands. I also understand that business determines the amount of hours I work. Management retains the discretion to add or change the duties of this position at any time. 1. Assists Front Office Manager as necessary to ensure that all Front Office operations are in compliance with hotel and TCC policies and procedures. 2. Assures that all guest requests are responded to in a positive and efficient manner.3. Maintains Front Office operations, problem solving and follow-up during the second shift (3-11), and in the absence of the Front Office Manager.4. Assists the Front Office Manager in selection and development of Front Office employees to meet hotel performance standards. Direct supervision of Front Office employees during the second shift (3-11) and in the absence of the Front Office Manager. Trains employees as directed by F.O.M. 5. Assists Front Office Manager in employee performance evaluation, counseling and development.6. Assists the Front Office Manager in preparing weekly schedules.7. Assists the Front Office Manager in preparation for and execution of regularly scheduled Front Office department meetings.8. Assists the Front Office Manager to assure that all hotel safety and security procedures are understood and properly handled by all Front Office staff.9. Performs hotel Manager on Duty responsibilities as scheduled.10. Assures departmental compliance and assistance with hotel recycling program.11. Completes other duties as assigned by the Front Office Manager.

Washington Duke Inn & Golf Club - 18 months ago - save job - block
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