Guest Relations Manager
SMG World - Lincoln, NE

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POSITION: Guest Relations Manager
DEPARTMENT: Event Services
REPORTS TO: Director of Event Services
FLSA STATUS: Salaried, Exempt

SMG, the leader in privately managed public assembly facilities has an excellent and immediate opening for an Guest Relations Manager at Pinnacle Bank Arena. The Guest Relations Manager reports to the Director of Event Services, under general supervision, and manages and directly oversees the house operations for events.

Includes the following. Other duties may be assigned.

• Hire and train ushers and ticket takers
• Schedule ushers and ticket takers for various events so they are adequately staffed.
• Perform various support activities such as discipline, purchasing supplies, cleaning uniforms, etc.
• Resolve seating problems with the Box Office Manager.
• Handle duties and problems associated with assigned supervisory responsibilities such as: evaluating employee’s performance; recommending promotions, raises, terminations, and disciplinary matter, etc.
• Perform common managerial functions, planning, organizing, communicating, supervising, controlling, and other general managerial functions.

Position requires ability to:

• Position requires standing and walking up and down stairs for long periods of time.
• Must be physically able to asset in the evacuation of others.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Good communications, interpersonal and leadership skills
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Computer skills for time schedules, email, signs and other items as required.
• Work independently, exercising judgment and initiative.


• High school diploma
• 2-3 years customer relations experience
• Prior supervisory experience required


This position offers a competitive salary and benefit package. Resumes must include salary requirements for consideration and may be sent to:

Human Resources
Pinnacle Bank Arena
226 Centennial Mall South
Lincoln, NE 68508
FAX: 402-441-7913
No Phone Calls
SMG participates in E-Verify

SMG is an Equal Opportunity Employer M/W/V/D