Under the supervision of the Housekeeping Floor Supervisor, the incumbent will be responsible for ensuring clean and orderly guest rooms while providing top quality customer service. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.
To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Must be 18 years of age or older upon employment.
High school diploma or equivalent preferred.
Prior hotel cleaning experience preferred.
Must possess basic mathematical skills necessary for conducting inventories and counting linens.
Language Skills and Reasoning Ability:
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
Required to stand and walk 90% of the time while servicing rooms.
Use commercial cleaning agents to service room.
Frequently required to stoop, kneel, crouch, or crawl.
Required to push cleaning cart and operate vacuums. Must be able to push or lift approximately twenty (20) to twenty-five (25) pounds of furniture, equipment, trash and linens.
Must be able to effectively understand and communicate to patrons and employees.
Must be able to stand, walk, and move through all areas of the casino.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.