Guest Service Agent Conrad Indianapolis
Conrad Hotels & Resorts - America, IN

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Job Number:
FRO011Q6

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Work Locations

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Conrad Indianapolis

50 W. Washington St

IndIanapolis

46204

A Guest Services Agent with Conrad Hotels and Resorts is responsible for greeting and registering guests and checking guests out of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability.

What will it be like to work for this Hilton Worldwide Brand?

At Conrad Hotels & Resorts, smart luxury is at the core of everything we do. At each location, spanning five different continents including some of the worlds greatest gateway cities and most sought-after destinations, luxury begins with the individual. We offer our guests one-of-a-kind experiences with sophisticated, locally inspired surroundings. Service thats more than personal, its intuitive. And connections to people and places around the corner, and halfway around the world. We are the destination of a new generation of global travelers for whom life, business and pleasure seamlessly intersect.

Conrad Hotels & Resorts is one of Hilton Worldwides ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you understand how to provide smart luxury and one-of-a-kind experiences, you may be just the person we are looking for to work as a Team Member with Conrad Hotels & Resorts.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her

Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

H

Hospitality - We're passionate about delivering exceptional guest experiences.

I

Integrity - We do the right thing, all the time.

L

Leadership - We're leaders in our industry and in our communities.

T

Teamwork - We're team players in everything we do.

O

Ownership - We're the owners of our actions and decisions.

N

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our Team Members:

Living the Values

Quality

Productivity

Dependability

Customer Focus

Teamwork

Adaptability

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwides Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-team team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.

EOE/AA

EOE/AA

Job

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Front Office

Schedule

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Full-time

Brand

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Conrad Hotels & Resorts

Job Level

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Team Member

Hilton - 2 years ago - save job