Guest Service Agent
Denihan Hospitality Group - New York, NY

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Essential Functions:
  • Assures that front desk is covered and maintained at all times.
  • Reviews arrivals and departures for guest preferences to ensure customer satisfaction.
  • Checks guests in and out of hotel and summons bellman or other assistance if needed.
  • Informs or checks with housekeeping on checkouts, sleep outs, vacancies and service need of guests.
  • Provides information and acts as a resource of services to guests or hotel visitors by making restaurant reservations/suggestions, arranging car services, giving directions, etc.
  • Responds and acts on guests complaints, service or security problems.
  • Posts and adjusts charges and information on all folios and accounts and provides appropriate backup to Financial Services.
  • Maintains and accounts for assigned cash bank and front office cash record on daily basis.
  • Operates switchboard and handles telephone calls and wake up calls, as required.
  • Receives and acknowledges reservation requests, cancellations and changes.
  • Distributes mail, faxes, messages or packages to registered guests or hotel personnel.
  • Communicates guest requests and issues to the proper departments, (i.e. Housekeeping, RSC, Financial Services, etc) via the guest service recovery log.
  • Performs other miscellaneous duties as required.
Experience and Qualifications:
  • College Degree
  • Previous experience in a customer service role
  • Strong communication skills – both oral and written.
  • Strong, positive and energized professional presence
  • Proven team player and results oriented.
Desirable:
  • Direct experience as a front desk agent.
  • Epitome knowledge.
  • Hospitality degree.
  • Fluency in one of the following languages: Spanish, French, Italian, Japanese or German.
EOE

Denihan Hospitality Group - 18 months ago - save job - block
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