Guest Service Representative (guest coordinator)
Oakwood Worldwide 68 reviews - Hayward, CA

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Oakwood Worldwide is the world’s largest provider of high-quality furnished and unfurnished accommodations. For over half a century, Oakwood has expanded into a multi-faceted business catering to a diversified global market. Our valued employees, who make up the Oakwood team, play a critical role in enabling Oakwood to achieve its steady record of success. At Oakwood, we recognize that our employees are vital in fulfilling our mission of delivering world-class service to our internal and external clients alike.

The guest service representative is responsible for maintaining good personal and working relationships with our customers and acts as primary liaison to residents after move-in and handles all customer service related issues.

RESPONSIBILITIES:
Receive all service calls from existing tenants on a daily basis

Submit all service requests to Home Services and properties on a daily basis

Follow up on all service requests and close them in the system on a daily basis

Communicate with district manager on any service recovery needs on a daily basis

Update Home Services screens with any add on requests on a daily basis

Coordinate guest intent to vacate program ensuring the guest adheres to all requirements

Drive to properties to conduct business as needed (Necessary situations may include walking properties, meeting with vendors, making deliveries or signing leases)

Submit property notices to vacate in a timely manner

Other duties as assigned

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

3-6 months previous experience in a customer service environment

Must be able to communicate effective with customers, vendors and co-workers Strong

organizational skills and problem solving abilities are required.

Basic computer skills, Microsoft Outlook, Internet, MS Word and Excel

Must be able to multi-task

Oakwood Worldwide offers a very competitive compensation and benefits package. Along with competitive salary, the company offers medical, dental, vision, short and long-term disability insurance, tuition reimbursement, flexible spending accounts, paid vacation and sick leave, paid holidays, and a 401(k) plan.

EOE, M/F, D/V

About this company
68 reviews
Oakwood prides itself on providing superior customer service to every client. Our friendly and knowledgeable Corporate Account Managers and...