Guest Service Representative
Marriott - Gaithersburg, MD

This job posting is no longer available on Marriott. Find similar jobs: Guest Service Representative jobs - Marriott jobs

-

12001D8Z

Job

:

Guest Services/Front Desk

Primary Location

:

USA-MD-Gaithersburg-Gaithersburg Marriott Washingtonian Center

Organization

:

Marriott Hotels Resorts

Position Type

:

Non-Management/Hourly

Schedule

:

Full-time

With more than 300 managed properties worldwide (including conference centers) our flagship brand, Marriott Hotels & Resorts celebrates the drive, focus, and resilience of our guests while focusing on exceptional service and genuine comfort. As part of the Marriott Hotels & Resorts team, you'll work to make the most of the travel experience of each and every guests. Find Your World™ at Marriott Hotels & Resorts.

Job Summary

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Posting

:

Nov 21, 2012, 2:46:44 AM

Marriott - 21 months ago - save job - block
Recommended Jobs
Customer Service Representative
Cava Mezze Grill - Bethesda, MD
Cava Mezze Grill - 30 days ago

Customer Service Representative at Brookdale
The JBG Companies - Alexandria, VA
The JBG Companies - 18 days ago

Night Guest Laundry Attendant Part Time
Extended Stay America - Rockville, MD
Extended Stay America - 6 days ago
About this company
2,336 reviews
Marriott International, Inc., is a leading lodging and hospitality company that develops, operates, and franchises hotels, corporate housing...