Guest Services Assistant, part time
Insperity - Hunt, TX

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Perched in the hills of the Guadalupe River Valley just west of San Antonio, Stablewood Springs Resort (SSR) offers a community of expansive and elegant vacation villas and cottages uniquely designed for an outdoor lifestyle.

Our destination resort encompasses 140 acres in Hunt, Texaspart of a 543-acre private sanctuary of abundant hills and water features. Our guests enjoy diverse wildlife including herds of Whitetail, Blacktail and Axis deer, wild turkey and many species of birds and Texas wildlife. We symbolize the family tradition and legacy of all the childhood summer camps of Texas, but with the distinctive sense of luxury and service one would find at the worlds finest hotels.

Part-Time Guest Services Assistant

Our Guest Services department ensures that each guests first and last impression of the resort is positive. In this role you will emphasize customer service, efficiency, and accuracy, by ensuring the guests expectations of SSR are achieved or exceeded during every contact. With your assistance, we can help each customer to have a "raving" experience.

Responsibilities:
Answer phones and handle all guest reservations Operate Resort Suite reservation software Conduct night audit procedures Run daily room reports Book large group or special event reservations Plan accommodations based on client needs Initial greeting of resort guests Follow guest check-in procedures including: Act as Concierge Arrange/schedule on and off-site activities including but not limited to: massages, tee times, horseback riding, kayaking, skeet shooting, restaurant reservations on and off-site Oversee villa design/amenities ensuring they are always up to Stablewoods standards, which includes a daily knowledge of individual villas and reservations Report maintenance needs to the Maintenance department on a timely basis with appropriate forms Report damaged property to Supervisor or Property Manager

Work and communicate effectively with all other departments, striving for smooth teamwork

Requirements:
1+ years of relevant experience Able to work 2030 hours a week Willing to work some weekends and holidays (peak times) Experience with MS Office Knowledge of social media Ability to navigate software programs Working knowledge of the community

Benefits:
We value our employees time and efforts. Our commitment to your success is enhanced by our competitive pay of $12 hourly. We work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

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