Guest Services Associate
LEGOLAND - Winter Haven, FL

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Responsible for ensuring the highest standards of service in Guest Services, Group Admissions or in Season Pass Processing. The primary function of this position is to provide outstanding service by assisting our Guests with questions, concerns or special requests, checking in large groups and processing season pass photo cards.

Theme Park or related customer service experience is essential. Requires excellent organizational and planning skills. The ability to execute multiple tasks is required. Self-motivation and demonstrated initiative is imperative. The candidate must lead by example with a demonstrated history of supporting colleagues, a team player. Strong problem solving skills and dedicated to providing outstanding Guest Service required. Demonstrated ability to remain calm under pressure. Computer skills (Word, Excel, e-mail, Power Point) are an advantage. Cash handling experience is preferred. Confidence on ticketing system imperative.

Operation of Front Gate computerized ticket sales – ensures thorough understanding of all aspects of the system and associated procedures. Handles cash, check and credit card transactions. Often performs complex or unusual transactions requiring lateral thinking.

About this company
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LEGOLAND California is a 128-acre family theme park dedicated to families with children between the ages of 2 and 12. Just like with LEGO...