Guest Services Coordinator
Computer History Museum - Mountain View, CA

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The Computer History Museum, located in the heart of Silicon Valley, California is home to one of the largest collections of computer-related artifacts in the world whose mission is to preserve and present for posterity the artifacts and stories of the information age. We are seeking a guest services coordinator who creates a welcoming environment and engaging experience for all visitors to the exhibits, programs and events at the museum.

Responsibilities
  • Provide exceptional hospitality services as lead of reception, concierge and information desks.
  • Conduct general admission ticket sales and assist in membership promotion and sales.
  • Maintain highest standards of visual appearance and cleanliness for the front desk, coat check, and main lobby areas. Ensure a “grand opening” look and feel to our guests at all times.
  • Assist in development and maintenance of the coat & baggage check and lost & found programs.
  • Maintain knowledge of current and upcoming museum exhibits, events and promotions.
  • Have a strong understanding of the museum’s history and mission.
  • Assist in training of front of house staff on the Titan POS, safety, security, and museum policies.
  • Assist in recruitment, training, and oversight of volunteer greeters.
  • Collaborate with key staff in Museum Services and Education to schedule docents and greeters for exhibits, group tours, education programs, and special museum programs.
  • Cross train to assist in retail operations as-needed.
  • Other duties as needed.
Qualifications
  • Strong customer service skills
  • Ability to work well in a team environment to service customers
  • Strong listening and verbal communication skills
  • Ability to multi-task
  • Strong organizational skills and attention to detail
  • Prior cash management experience
  • Familiarity with a current computerized Point of Sale System
  • Must be able to articulate our history and mission to our guests
  • Ability to lift and carry 30 lbs.
  • Ability to work museum hours including weekends and evenings

About this company
The Computer History Museum in Mountain View, California, a public benefit organization, preserves and presents for posterity the artifacts...