Guest Services Coordinator
Trek Bicycle Corporation - Madison, WI

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Trek Travel is looking for an individual who is a self starter with the drive and determination to make this Guest Services Coordinator position successful. Must be willing to take ownership on projects and show initiative on duties assigned. Strong attention to detail, follow through and past project management necessary. Interest in the “active travel” industry beneficial but not mandatory. This is a full time, salaried position with the potential for advancement within our growing company.

  • Pre-trip customer correspondence through phone and email communication
  • Post trip customer communication for guest follow up and trip evaluation follow up
  • Support Trip Sales Consultants - with potential to grow role in sales.
  • Support our in-house Travel Coordinator for guests pre and post trip plans
  • Education and training on systems used by Travel Coordinator
  • Management of general office administration duties
  • Manage mailing requests, creation of mail/letter merges and all shipments
  • Fulfill and respond to catalog requests, itinerary requests and general guest inquiries
  • Complete all bulk mailings and customer gift coordination
  • Manage inventory of clothing and office supplies & place orders to stock office supplies
  • Data entry & data uploads
  • Manage guest release waivers and trip insurance process
  • Train on NetSuite – ERP Software System
  • General office space maintenance and organization
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook, Powerpoint)
  • Ability to work with Excel; manipulate documents, data merges, creating labels and
    basic formulas
  • E-commerce web store maintenance
  • Familiarity with Expensify, expense reporting and receipt tracking
  • Knowledge of Adobe InDesign, (not necessary but beneficial)

About this company
10 reviews