Guest Services Intern (Philadelphia)
CID Entertainment - New York, NY

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Intern will focus on assisting the Guest Services department. Internships are available for college credit only.
    Duties will include:
  • Field and resolve incoming telephone calls and emails
  • Respond promptly to guest inquiries
  • Obtain and evaluate all relevant information to handle inquiries
  • Perform guest verifications
  • Process orders, forms, applications and requests
  • Direct requests and unresolved issues to the designated resource
  • Be pleasant in the workplace
  • Record details of interactions and actions taken
  • Follow up on guest interactions to ensure the highest level of guest satisfaction
    Requirements for the position are as follows:
  • Excellent written and verbal communication skills
  • Detail oriented
  • Extensive knowledge and experience with Excel
  • Customer service experience a plus
  • Database experience a plus
  • Must live in or around Philadelphia
Experience with the Microsoft Office Suite is required. Experience with Filemaker (or other database software), Email Marketing software a plus but not necessary.

As an intern, you’ll be an essential part of the CID team and have a fun time while gaining valuable knowledge and work experience in the entertainment industry.

Internships are for college credit only.

Must be available at least 3-5 days a week.

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