Guest Services Representative
Belle of Baton Rouge - Baton Rouge, LA

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SUMMARY

Responsible for overall customer satisfaction through the development and maintenance of customer relations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Work landing and boat areas as assigned, greeting patrons upon arrival. Socialize with casino guests and provide necessary information to enrich guest's visit. Answer questions and assist with special needs of guests. Greet groups/buses upon arrival as assigned, and arrange carts, wheelchairs and other transportation needs.

Work information booths on floor and landing. Answer phones, direct calls. Monitor and complete reservation lists as necessary.

Promote preferred card to guests and continually encourage its use. Become acquainted with known players and groom new prospects. Issue Preferred Cards.

Assist supervisors in the implementation of daily duties. Perform functions of Greeter, Casino Promotions Booth Rep., and Concierge as needed.

Maintain cleanliness of booth and work area; track booth inventory, and communicate current inventory to supervisor.

Assist with marketing, promotions and special events. Take pictures, complete model release forms and issue prizes to jackpot winners. Issue vouchers for gifts and promotions. Manage assigned dormant accounts in order to bring back players. Assist with mailings, invitations, and special promotions. Input computer data for Preferred Members and checking of customer's point status.

Comply with all Internal Controls, Company, departmental, and safety policies, procedures, and regulations

Employees may be required to perform duties outside of their normal job description where, in the Company's judgment, it is necessary in the interest of efficiency, productivity or improved guest service.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles. The employee is occasionally exposed to vibration. The noise level in the work environment is usually loud.

The above job analysis is for the sole purpose of complying with the Americans with Disabilities Act and is not to be construed to include all employees employed in each job classification. The Employer reserves the right to change the requirements of each job analysis as changes in business and/or technology dictate. All weights, distances, and measurements cited in this job analysis are approximations.

Tropicana Entertainment - 20 months ago - save job - copy to clipboard - block
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About this company
6 reviews
This gaming company is no one-trick pony. Penn National Gaming owns, operates, and has ownership interests in almost 30 horseracing and...