This is an hourly position. The incumbent is expected to work normal business hours but must be flexible and available to occasionally work early mornings, evenings or weekends to meet the needs for a 24 hour establishment.
Creates a welcome and entertaining environment for all guests by providing courteous prompt and professional customer service at all times. Greets guests at main entrance areas and Guest Services Desk (The Club), learns repeat guests’ names and personally greets them by name. Promotes membership into the Players Club and works in conjunction with all staff members to enhance customer service and overall image projection & specific Guest Services and Concierge functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Promotes the Players Club, entertainment, games, and eating establishments of the casino; sign-up and support Players Club memberships and promotions.
Remains at their scheduled and assigned areas, politely greeting and directing guests.
Professionally and courteously answers and directs callers to individuals or departments appropriate to callers needs; takes messages.
Follows proper procedures for paging patrons. Serves as announcer, using written scripts.
Stays informed of events, promotions and entertainment at the casino.
Directs guests to valet, shuttles, and/or other transportation needs.
Directs guests to guest services as questions arise.
Works in conjunction with all staff members to enhance guest service and overall image of the casino.
Is proactive in anticipating guests needs by continually searching for customers in need of service while on duty.
Exercises appropriate discretion in identifying situations that require management attention.
Is motivated in becoming familiar with all guests by remembering names and little facts about them.
Possesses a broad knowledge of the various games throughout the casino.
Routinely strives to build and maintain rapport with guests.
Performs general Guest Services duties assigned by Guest Services Supervisor or Guest Services Shift Supervisors.
Builds a rapport and coordinates daily functions with support service departments.
Assists in clerical support as needed and requested.
Acts as a role model and always present oneself as a credit to River Rock Casino and encourages others to do the same.
Meets the attendance guidelines of the job and adheres to regulatory, department and company policies and procedures.
Attends all required meetings and training.
Maintains confidentiality at all times.
Performs other duties as assigned.
No supervisory responsibilities for this position.