Guest Services Representative
Hilton Little Rock - Little Rock, AR
Job Description:
Job Summary: Maintains the high quality of service
offered to guests
including the posting of guest room charges and
assisting in guest needs.

Essential Elements:
  • Ability to perform tasks requiring sustained
repetitive motion and/or fine motor skills.
  • Ability to communicate clearly and effectively with
guests regarding all aspects of their hotel stay.
  • Ability to perform basic arithmetic, including the use
of percentages.
  • Ability to read and write effectively.
  • Ability to interact with guests and other employees in
a courteous, empathetic, and discreet manner.
  • Ability to understand and execute all safety and
emergency procedures (i.e. fire, crowd control,
inclement weather, and bomb threats).
  • Ability to handle cash and credit transactions.
  • Ability to use basic office equipment (i.e. automated
front desk systems, telephones & calculators).
  • Ability to move freely within front desk area.
  • Ability to stand for long periods of time.
  • Ability to maintain regular and punctual attendance.
  • Ability to adhere to Peabody grooming standards.
  • Ability to exemplify Peabody Service Excellence®
Job Tasks:
  • Check-ins and check-outs.
  • Ensures guests privacy.
  • Makes reservations for guests.
  • Sells and up-sells hotel facilities and services.
  • Keeps desk area stocked with necessary materials.
  • Operates as cashier for guests including cashing
personal checks, traveler’s checks and foreign currency.
  • Responsible for own bank and accuracy of it.
  • Information center for guests and hotel in general.
  • Posts charges from outlets and ensures overall proper
payment.

Job Requirements:
  • Must have at least 2 years of previous hotel front
desk experience.
  • Proficiency in hotel softwares i.e., OnQ, Delphi is
helpful.

Hilton Little Rock - 30+ days ago - save job - block
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