Guest Services Supervisor
Troon Golf - Lansdowne, VA

This job posting is no longer available on Troon Golf. Find similar jobs: Guest Service Supervisor jobs - Troon Golf jobs

The Golf Club at Lansdowne in Lansdowne, VA is excited to announce the exceptional career opportunity of Guest Services Supervisor. Qualified candidates will be comfortable in a hospitality environment and be highly focused on providing superior customer service for our guests.

Key Responsibilities:
• Creates a positive experience by assisting guests and members with outside services.
• Provides guidance to other Guest Services associates.
• Works with the Tournament Coordinator to organize all groups/outings that are taking place on a specific day and prepares staff and facility for all these events.
• Maintains accurate records of golfers renting clubs, service the customer who is renting golf clubs, and clean rental clubs upon return.
• Ensures the overall upkeep of the clubhouse, cart storage area and parking lot. Shares responsibility of cleaning golf shops, restrooms, and patio area.
• Inventories and controls all guest supplies.
• Assist in monitoring and policing all player service activity and etiquette. Assists in educating players regarding course policy, current cart policy, and speed of play.
• Maintains the cart storage area and cart wash down area in a neat, clean and orderly condition.
• Prepares golf carts for play following the standards of Troon Golf. Ensures proper staging of golf carts during the day.
• Assists players by changing golf spikes and cleaning golf clubs.
• Performs range maintenance such as: presenting practice facility with practice balls, bag stands, den caddies and/or ball pyramids, and maintains ball inventory over the course of the day.
• May assist with food and beverage activities.
• May direct start of play.
• Assists the department manager in interviewing, training, planning, assigning, and directing work. Make recommendations when hiring, evaluating performance, rewarding, and disciplining associates. Addresses complaints and resolves problems.
• Assists in the coordination of department members that may include, but is not limited to: Guest Services Attendants, Starters.
• Assists in monitoring business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
• Assists manager in communicating any changes or new policies and procedures to the department.
• Incorporates safe work practices in job performance.

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Valid Driver’s License

About this company
28 reviews
Troon Golf wants you to get teed off. The company manages the links at more than 180 golf courses throughout US states and in about 30 other...