HEALTH ASSISTANT
Family Health Centers of San Diego - San Diego, CA

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The Health Assistant will support patients and families in goal setting, self-management and behavior change through direct telephone contact with patients. This position requires excellent communication and interpersonal skills as well as general healthcare knowledge. This is a temporary position.

Responsibilities
  • Contacts patients by telephone to perform goal-setting activities to meet productivity expectations of 35 patients with goals per day
  • Documents patient concerns and questions in E HR to assure continuity of care
  • Establishes rapport with patients, and makes certain “door” is opened for continued communication on chronic disease self-management
  • Interviews patients to determine progress toward goals, identify barriers, and ways to overcome barriers
  • Interviews patients, as determined by the care team, to establish health care self-management goals, provide basic health educational needs concerning self-care, disease management, and pre and post visit care
  • Interviews pre-selected patients for individual health educational needs, as determined by the care team, to provide education and support for chronic care issues
  • Works in collaboration with all members of the health care team to determine appropriate plan of care for patients based on their individual care needs.

Qualifications
  • Demonstrated customer or patient service experience
  • Must have one of the following Bachelor's degree in a health-related field; 3 years of experience in healthcare; or be a graduate of an approved Medical Assistant training program
  • Basic knowledge of healthcare terminology
  • Bilingual English-Spanish required for most positions
  • Demonstrated ability to be culturally sensitive and respect diversity.
  • Excellent computer skills, including the ability to learn key functionality of Electronic Medical Records
  • Excellent interpersonal and customer service skills
  • Excellent verbal communication skills
  • Good time-management skills and strong motivation to meet productivity expectations and achieve goals.

Family Health Centers of San Diego - 15 months ago - save job - copy to clipboard
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