Department of Veterans Affairs - Augusta, ME

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VacancyID: 841209

The Department of Veterans Affairs (VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country's service.

If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA. The VA is committed to hiring Veterans .

The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define “who we are,” our culture, and how we care for Veterans, their families and other beneficiaries. The Values are I ntegrity, C ommitment, A dvocacy, R espect and E xcellence (“ I CARE ”).

America's Veterans need you!

To find out more, go to .
  • You must be a U.S. citizen to apply for this job.
  • You will be subject to a background/suitability investigation.


This position is a Program Specialist/Administrative Officer in the Chief of Surgery’s Office of the Specialty and Acute Care Line located at the Veterans Administration Healthcare System in Augusta, Me. Some of the duties include;
· The position provides direct program assistance to the Operations Manager as well as support to the Nurse Manager and various chiefs/supervisors;
· The position serves as an information technology liaison and trains other liaisons in the surgical service;
· Plans, develops, and monitors the new employee orientation program, including following up on completion of orientation and assessing ongoing training needs;
· Completes projects and work assignments for the surgical service;
· Must be proficient in the use of data retrieval systems which are used for provider profiling, physician productivity and performance improvement efforts;
· Assists the operations manager in budget development and monitors same;
· Develops workflow charts, graphs and internal mechanisms for trending and reporting data, workflow efficiency and program development;
· Develops methods to approve accuracy, adequacy or timeliness of information and systems for disseminating information to staff;
· Presents in-service education programs to staff with regards to closing consults, encounters, clinical utilization, operating room data collection regarding start times, turn over times and utilization;
· Gives assistance to new supervisors and acts as a resource for formulating station procedures and policies;
· Works with professional and technical staff to develop proposals for procurement of equipment, prioritizes the service’s needs, and oversees the preparation of all required paperwork;
· Other duties as assigned.
Work Schedule: Monday thru Friday 8am to 4:30pm

EXPERIENCE REQUIREMENT: one (1) year of specialized experience that equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in Federal service. Examples of specialized experience include: progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following ; Missions, organizations, programs, and requirements of health care delivery systems; regulations and standards of various regulatory and credentialing groups; knowledge of information management systems, automated and computer software programs typically used in health care facilities ; communicating complex subjects both in writing and verbally to a broad variety of audiences; systems and requirements in various administrative areas such as budget, personnel, and procurement; prioritizing work, resolving conflicts and function effectively in a dynamic and complex work environment with minimal supervision. (*This experience must be detailed in your resume to receive full credit.)


SUBSTITUTION OF EDUCATION: A master's degree, equivalent graduate degree, two full years of progressively higher level graduate education leading to such a degree, or an LL.B. or J.D. with a major study in hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration that demonstrates the knowledge, skills, and abilities necessary to do the work of this position may be substituted for the experience required at the GS-09 level. One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent 1 year of full-time study. If that information cannot be obtained from the school, 18 semester hours should be considered as satisfying the 1 year of full-time study requirement. Part-time graduate education is creditable in accordance with its relationship to a year of full-time study at the school attended. If you are using education to qualify, transcripts are required.


COMBINATION: An equivalent combination of specialized experience and progressively higher level graduate education as described for the GS-09 that demonstrates your ability to perform the duties of this position may be substituted for the experience required at the GS-09 level. To calculate the combination of education and experience, determine the amount of experience you have as a percentage of the experience required for the grade level. Then determine the amount of education you have as a percentage of the education required for the grade level. Add the two percentages; the total percentage must equal at least 100% to qualify for the grade level. For the GS-09, only graduate education in excess of 18 semester hours (1 year) may be used to qualify. If you qualify by a combination, your experience must be detailed in your resume and transcripts are required.

You will be rated on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs) as part of the assessment questionnaire for this position:

Knowledge of missions and functions of health care organizations and their relationship with educational institutions, government agencies and other external bodies

Knowledge of resource management applications, budget preparation, development of staffing standards and preparation of proposals

Knowledge of information management systems, automated and computer software programs typically used in health care facilities

Ability to communicate complex subjects both in writing and verbally to a broad variety of audiences

Ability to plan work, establishing priorities, resolving conflicts and function effectively in a dynamic and complex work environment with minimal supervision


The work involves a normal amount of sitting, walking, standing, carrying, etc. There is extensive use of a VDT and keyboard. The position maybe stressful due to the scope of the position and the complexity of the clinical service

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at .

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Please refer to this checklist to ensure proper accreditation and for foreign education requirements.

Veteran's Preference:

When applying for Federal jobs, eligible veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of DD-214(s) showing all dates of service as well as character of service (honorable, general, etc.). Additionally, veterans with service-connected disability of 10% or more must also submit a copy of their official statement from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying their service-connected disability and/or their receipt of compensation for service-connected disability. If the military member is within 120 days of separation and does not yet have a DD214, the member may instead submit any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is signed.

Veterans with service-connected disability of less than 10%, non service-connected disability, and Purple Heart recipients, as-well-as those claiming derived preference for a spouse, widow or widower, or natural mother, should refer to and submit a completed " SF15, "Application for 10-Point Veteran Preference ," (go to ) and required documentation with your application materials. For more information on Veterans' Preference, please visit .

HOW YOU WILL BE EVALUATED: Applicants will be ranked based on four quality groups, as follows:
  • Best qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;
  • Highly qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job;
  • Well qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job; and
  • Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.
After the vacancy announcement closes, reviewed applications are evaluated against the questionnaire responses and placed in the appropriate quality group. Qualified veterans will be afforded preference by being placed at the top of the appropriate quality group. Qualifying veterans with a service-connected disability of 10% or more will be placed at the top of the best qualified group. The best qualified group is the first to be referred to the hiring facility for further consideration and possible interview. The remaining groups may be referred based on the number of applicants available.

BENEFITS: VA offers a comprehensive benefits package. This link provides an overview of the benefits currently offered: .

The Federal Government has special appointing authorities for persons with qualifying disabilities (go to ). For additional information on these, and other special appointing authorities, refer to this checklist or contact the hiring Human Resources Management Service at: 1 VA Center
Augusta, ME 04330


Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at .

VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

You may be required to serve a probationary period.

Department of Veterans Affairs - 17 months ago - save job - block
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About this company
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The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...