SoulCycle - New York, NY

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We are currently seeking a Help Desk Tech Support Associate. The Help Desk Tech Support Associate will report to our IT Manager and will provide IT support throughout the Company. The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.


  • Manage and process all requests that come through the Zen Help Desk
  • Respond to, troubleshoot and assist with requests/questions for technical assistance in the studio locations and the SoulCycle office
  • Assist in the management of upgrades of employee and studio computers
  • Assist the Head of IT with planning and interaction of the day-to-day operations of all studio locations
  • Diagnose and resolve technical hardware and software issues
  • Involved in creating documentation for SoulCycle employees on “how to…”, such as connecting to the Shared drive, logging in remotely, setting up their mobile devices for SoulCycle email, etc
  • Provide regular updates and reports as requested to Head of IT
  • Conduct a full inventory of our company’s IT equipment
  • Assist with the technological set up of new studio locations including but not limited to: desktops, laptops, printers, phone lines


  • Must have 2+ years as an Apple help desk support specialist. Experience working as an Apple Genius at an Apple retail store is a plus
  • Must be extremely organized, detailed oriented and have a strong customer service orientation
  • Must have excellent verbal and written communication skills
  • Must have the proven ability to patiently and clearly explain and outline steps in a process to staff who have limited expertise in technology
  • Must have a flexible schedule and the ability to respond to issues that arise outside of the normal working hours
  • Must have a degree from a credited four year college
  • A personal passion for fitness and/or the SoulCycle brand is preferred

About this company
Originally based in New York, SoulCycle is a fast growing company founded on the belief that fitness is not just good for you, but that it...