This paragraph summarizes the general nature, level and purpose of the job.
In the HR Business Center, the HR Generalist is responsible for the communication and administration of programs, procedures and policies related to all functional areas of Human Resources including staffing, benefits, training, compensation, management reporting, employee transactions, data base and systems management. Assignments and issues are complex and require a broad knowledge across all functional areas of HR.
The essential functions listed are typical examples of work performed by positions in this job classification.
They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patients rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings. Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).
- Participates with subject matter experts to develop and document new processes to transition to the HR Business Center. Advises on documentation requirements and participates in the testing of the procedures.
- Performs the administration of standard to complex processes and activities for all functional areas of HR (e.g. benefits, leaves, education assistance, recruitment, compensation, etc.).
- Provides explanation, interpretation and/or guidance to employees and managers regarding the administrative activities related to HR programs, policies, and procedures.
- Reviews processes and process documentation and working as part of a team recommends process improvements, automation opportunities, system improvements, cost saving and customer service initiatives.
- Serves as the escalation point for questions or issues related to transactions and/processes of a nonstandard nature. Conducts research (e.g. policy interpretation, terms and conditions, etc) and responds to client or seeks management approval.
- Answer employee and management questions regarding policies, processes and other HR related matters following prescribed responses.
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: Bachelor's degree in a work-related discipline/field from an accredited college or university
Experience: Two (2) years of progressively responsible and directly related work experience
Knowledge, Skills, and Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
- Ability to effectively prioritize work and meet deadlines in a fast paced environment
- Ability to maintain confidentiality of sensitive information
- Ability to research and identify the appropriate prescribed response to customer inquiries
- Ability to solve problems in a customer-focused environment
- Ability to work effectively with individuals at all levels of the organization
- Knowledge of HR practices/policies related to benefits, leaves, education assistance, recruitment, compensation, etc.
- Knowledge of HR-related systems and software applications
- Knowledge of Windows-based office software, computers and operating systems
Stanford Health Care, with multiple facilities throughout the Bay Area, is internationally renowned for leading edge and coordinated care in...