HR Generalist
StarTek - Mansfield, OH

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Position Purpose

Provides support related to all HR activities such as organization growth, succession planning, training and management development, employee relations management, performance management and HR initiatives. Provides technical assistance and coordinates daily personnel policies, programs, and plans.

Level: Intermediate

Applies some advanced skills to the position or specialization. May adapt procedures, processes, tools, equipment and techniques to meet the more complex requirements of this position.

Essential Duties & Frequency Performed


1. Provides day to day HR support and counsel to employees and managers regarding, employee relations issues employee communications, and process and policy.

2. Oversees local benefits administration including coordination of annual open enrollments.

3. Oversees HR office processes and paperwork, including FMLA, LOA, and work restrictions for the site. Tracks and logs incoming HR related data, coordinates and maintains all HR Files.

4. Coordinates with Operations and Resource Planning to facilitate employee meetings.

5. Coordinates wellness strategies and organizes local events.

6. Participates in HR investigations as requested and acts as contact for HR related questions.

7. Accurately and efficiently enters employee data into HRIS System.

8. Runs reports, formats and presents information to higher levels of HR management.

9. Conducts new hire orientation.

10. Coordinates and participates in unemployment insurance hearings.

11. Manages Miscellaneous projects, provides additional administrative support to HR Department, and serves as backup to HR Manager

Other Duties as assigned


Responsibility & Decision Making Authority

Duties and tasks are standardized where limited judgment is required. Resolves routine questions and problems, and refers more complex issues to higher levels or Team Leader.

Works under direct supervision and follows standard procedures and written instructions to accomplish assigned tasks.


Internal Contacts:
Acts as primary contact for discipline-specific information on projects. May provide informal mentoring to entry-level employees and peers within the department.

External Contacts


Clients, job applicants, vendors

Knowledge, Skills & Abilities:
Solid understanding of general and technical aspects of HR

Professional HR (PHR) designation preferred.

Job Experience:
At least two (2) years related experience is required.

Travel Requirements

Up to 5% Travel

Reports To:
HR Manager

STARTEK - 21 months ago - save job - copy to clipboard
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About this company
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STARTEK, Inc. is a global provider of business process outsourcing (BPO) services with over 9,000 employees and has been committed for over...