HR HelpLine Representative
Apple 2,014 reviews - Austin, TX

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As a member of the HR HelpLine team, you will be responsible for ensuring that employee inquiries are answered and/or properly routed in a timely manner. We are looking for self-motivated and friendly individuals who have a passion and proven track record for solving customer issues in an efficient and effective manner. Exceptional communication skills, outstanding interpersonal skills, and the ability to work cross-functionally to achieve team goals are a must. Strong integrity and the ability to maintain confidentiality are required.

An ideal candidate would have the following skills: A team-player who can also work alone when needed. An individual who can multi-task by handling phone inquiries and capture pertinent details for documentation. A detail-oriented, organized individual with analytical skills who can pull, understand, and report on business metrics. A creative person who can capture trends and offer proactive solutions.

A go-getter who will provide the best possible customer experience with every employee interaction. The Apple Human Resources HelpLine is looking for someone to join the team to provide support to Apple employees on various topics including benefits, employee compensation, personnel data, HR systems and web tools. The HR HelpLine is the first point of contact in the resolution, escalation, or routing of inquiries.

About this company
2,014 reviews
Apple revolutionized personal technology with the introduction of the Macintosh in 1984. Today, Apple leads the world in innovation with...