HR Service Associate
Greater Baltimore Medical Center - Towson, MD

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Under general supervision, serves as first point of contact for internal and external customers to answer basic inquiries and to refer customers to appropriate services within Human Resources.

High School Diploma

At least two years' related customer service experience

Equivalent combination of education and experience may be substituted for either or both of the above requirements

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Basic knowledge of the principles and practice of Human Resources Management

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Knowledge of customer service techniques to effect positive, meaningful service outcomes

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Skill in dealing with a variety of diverse people, including difficult customers and in eliciting and understanding customer needs.

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Ability to pay close attention to detail and remember details while handling multiple priorities in a very busy office

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Ability to maintain a pleasant, customer-centered demeanor and professional image under a variety of challenging situations

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Skill in accurate alpha-numeric filing

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Ability to handle multiple priorities and support professional HR staff in projects

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Ability and skill to assess work process to make recommendations regarding improvements

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Skill in using a variety of office equipment such as copiers, fax machines, telephone systems, and laminators

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Skill in using a variety of office software, especially Microsoft office products.

About this company
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Greater Baltimore Medical Center, also known as GBMC, operates an integrated health system for residents of Baltimore and surrounding...