Johnson Controls is a global diversified technology and industrial leader serving customers in more than 150 countries. Our 162,000 employees create quality products, services and solutions to optimize energy and operational efficiencies of buildings; lead-acid automotive batteries and advanced batteries for hybrid and electric vehicles; and interior systems for automobiles. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. Through our growth strategies and by increasing market share we are committed to delivering value to shareholders and making our customers successful. In 2011, Corporate Responsibility Magazine recognized Johnson Controls as the #1 company in its annual "100 Best Corporate Citizens" list. For additional information, please visit http://www.johnsoncontrols.com. JCI is an Equal Opportunity/Affirmative Action employer, and as such does not discriminate in its recruiting and selection process based on disability or handicap status. If you are a person with a disability and you need an accommodation during the application process, please call our Talent Acquisition Hotline at (414)-524-8999 and press option #0.
Under minimal supervision, conducts preventive maintenance, repair, installation, and commissioning and general servicing of systems (including detailed troubleshooting of systems). Responsible for high levels of customer satisfaction through direct, on site, customer interface. With a high level of complete technical competence, mentors control technicians, service technician and mechanical technicians on building automation activities. Properly completes required project and service documentation.
Diagnoses and repairs complex control systems malfunctions requiring extensive knowledge of a variety of electronic or digital controls systems and ability to test and write modifications in multiple languages of systems software.
Consults with the customer through data gathered and site assessments. Provides field proposals for retrofits, upgrades and or enhancements to existing equipment. Assists sales by providing technical recommendations for sales leads.
Manages assigned work to meet professional and efficient execution of time and customer satisfaction. Reports problems or changes to management immediately. Interfaces with branch manager, service manager, service project manager or subcontractors on projects to coordinate activities as required in an ethical and professional manner.
Provides sketches of field changes and discrepancies for engineering corrections and drawings. May assist with job layouts and bid proposals.
Communicates with customer upon arrival and before leaving the work site. Ensures high levels of customer satisfaction. Meets regularly with customer to become familiar with operating problems. Keeps customer informed on the nature of service provided, outstanding issues and recommends system enhancements, upgrades, and or replacement. Promotes the sale of add-on work.
Adheres to all Johnson Controls and customer safety standards. Provides safety leadership and instruction to all controls technicians in the branch. Provides safety awareness while working on site with Johnson Controls subcontractors .
Trains the customer in control systems operations. Delivers manuals and documentation to the customer for training needs as required.
Provides mentorship for certification of Controls Technicians and Service Technicians on complex building automation systems. Coaches, supports and trains mechanical workforce on non-complex, non-critical equipment.
Compiles job documentation, such as certificate of completion, customer training form, training certificates and punch lists.
Conducts extensive self study (reading, research and practice) to improve and maintain technical proficiency in company's product lines. Completes certifications as required by the company.
Other duties related to the commissioning and servicing of building controls and facilities management systems and energy management systems as assigned.
Vocational School four year program graduate or an Associates degree in electronics, mechanical systems, computer technology, air conditioning or similar field. Degree may be offset by two years experience in servicing electronic and or mechanical systems. Five to seven years of increasingly responsible experience in servicing electronic control and HVAC equipment. Ability to coordinate the work of others on multiple job sites. Effective interpersonal skills to represent the company to customers and other outside contacts in an ethical and professional manner. Possesses the ability to explain technical information to technical and non-technical people. Must have experience in writing as well as demonstrated understanding of computer programs and software applications as related to the HVAC Industry.
Service Operations & Management
Building Efficiency North America
Johnson Controls - 9 months ago
Johnson Controls, Inc. (Johnson Controls) provides automotive interiors, products and services that optimize energy usage in buildings and b...