Hail Operations Specialist
Reporting to the Vice
President of Hail Operations and the SWAT Regional Hail Manager, the Hail
Operations Specialist is responsible for supporting Regional Hail Managers in
obtaining business and starting/maintaining repair facilities and insurance
drive-ins and DRP’s to meet company and customer expectations.
Essential Duties and
Consistently and efficiently write appropriate PDR/Conventional hail
Appropriately input PDR/Conventional appraisals on manual scope sheets or
automated estimating system (CCC One)
Work with Lead Tech and PDR technicians for successful operation of retail
location(s) with quality estimates
Effectively follow appropriate protocol in writing supplements and getting
approval to expediently continue the repair process
Initiate customer PDR interest at repair/appraisal site to help close
Performing insurance company presentations at the local and or regional
Successfully and consistently close hail PDR sales appropriately
Assist on Signing body shops / repair facilities to Dent Wizard Hail Service
Assist on sales calls to Insurance Companies
Assist in training business partners in hail storm duties
Assist District Managers, Sales Managers, Regional Hail Managers, and
Technicians in providing training on insurance related issues
Attend and successfully complete all training modules for PDR appraising as
provided by Dent Wizard
Conduct sales meetings at
technician and manager meetings to better educate Dent Wizard personnel on
storm management and insurance company issues
Aid in hail investigation
and help to determine scope of hail storms
Assist RHM with overall operation of retail hail storm repair/appraisal sites
Assure appropriate expense
management occurs in daily
Work at all assigned
claims sites for the required extended hours on a daily or weekly basis
Assist and complete
special projects as assigned or requested
Effectively communicate with repair facilities, customers and insurance
partners in negotiating repair cost, associated claim matters and technical
Demonstrated ability to
maintain positive customer relations experience.
Exceptional organization and communication skills.
Previous experience managing Employees
Prior hail estimating experience is preferred
Must have the ability to
work independently with little direction managing both employees and
Must be willing to travel extensively during hail season. Physical Requirements: Regularly required to
stand and walk throughout long work days.
Frequently required to
stoop, kneel, crouch, bend, squat and climb.
Ability to lift 50 pounds
Good vision to be able to
accurately identify damage.
Ability to tolerate a
variety of climates from winter cold to summer heat.
Dent Wizard - 24 months ago
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Dent Wizard International is the undisputed world leader in paintless dent removal, also known as, “PDR.” As you may know, PDR...