Happiness Coordinator
Pocket Gems - San Francisco, CA

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Pocket Gems has figured out the “secret sauce” to making great mobile games that are highly engaging and fun to play. Our titles have all been smash hits, each landing at the top of the App Store charts. Our team of engineers,testers, product managers and artists is comprised of some of the smartest and most talented people in gaming. Pocket Gems is backed by Sequoia Capital and growing quickly!

We have a lot of fun working together to build a great company and creating a culture that offers members the freedom to take ownership of their respective projects. We’re looking for people who love the idea of creating highly engaging mobile games and are eager to work in a fast-paced environment.

Are you a people pleaser who tends to create environments and situations where people feel comfortable, well-cared for and happy? Are you a customer service nut who enjoys delivering timely, clear and thoughtful care? Do you strive to surprise and delight others by consistently anticipating needs, concerns and desires?

If so, you’ll thrive at Pocket Gems where you can provide the highest in customer care to your grateful, smart and hardworking coworkers. You’ll have the leeway to mould the look, feel and ultimately the culture of a fun and vibrant office.

Sounds pretty sweet, right? We think so too!

As a Happiness Coordinator at Pocket Gems, you’ll be part of a stellar team that provides operational support and structure to a growing team of mobile game developers, product managers, testers and business operations superstars. You’ll be tackling exciting operational and facilities management challenges and given the freedom to iterate on solutions.

You should possess a strong ability to recognize operational deficiencies and recommend improvements. Comfortable owning projects and being the responsible individual for all aspects of the project.

Bachelors degree required

2 years customer service experience in event management, hospitality or food & beverage.

Strong organizational skills and high-proficiency in Microsoft Office Suite, Google Docs, and Gmail.

Exceptional work ethic, ever optimistic attitude and clever problem solver.

Pocket Gems offers top-notch benefits, including a Premiere PPO health plan. We cover 100% of the cost of employees’ Medical, Dental and Vision premiums (and 75% of the cost for their dependents), as well as short and long-term disability, and life insurance. We also offer flex spending & dependent care accounts, pre-tax commuter benefits and a 401(k) plan. And most important - free lunches, dinners, drinks & snacks Monday through Friday! Pocket Gems is located in beautiful downtown San Francisco, one block North of the Montgomery Street BART station.