Head Bell Captain FT
Waldorf Astoria Hotels & Resorts - Carefree, AZ

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Head Bell Captain FT (
      Job Number: FRO012Y3 )
      Work Locations : The Boulders
      34631 North Tom Darlingtion Drive
      Carefree 85377

      A Bell Captain with Waldorf Astoria Hotels and Resorts is responsible for supervising Bellpersons, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

      What will it be like to work for this Hilton Worldwide Brand?

      What began with the world's most iconic hotel is now the world's most iconic portfolio of hotels. In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as the rich legacy of Waldorf Astoria. Simply stated, Waldorf Astoria embodies timeless elegance.

      We are bringing that legacy to life every day, with fresh, modern expressions of the essence of Waldorf Astoria. We are providing guests the exceptional environments and the personalized attention that are the source of those unforgettable moments that create a singular experience.

      Waldorf Astoria Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.

      If you understand the value of providing guests with an exceptional environment and personalized attention, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts.

      What will I be doing?

      As a Bell Captain you would be responsible for supervising Bellpersons, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
      • Greet and escort arriving and departing guests to and from their accommodations

      • Retrieve and transport guest luggage

      • Inspect guest rooms and acquaint guests with these rooms and their features

      • Respond to guest inquiries and requests in a timely, friendly and efficient manner

      • Organize and store luggage, as needed, according to guidelines

      • Supervise, monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward

      • Recruit, interview and train team members

      • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events

      • Assist in the maintenance, appearance and functionality of equipment

      What are we looking for?

      Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

      H Hospitality - We're passionate about delivering exceptional guest experiences.

      I Integrity - We do the right thing, all the time.

      L Leadership - We're leaders in our industry and in our communities.

      T Teamwork - We're team players in everything we do.

      O Ownership - We're the owners of our actions and decisions.

      N Now - We operate with a sense of urgency and discipline

      In addition, we look for the demonstration of the following key attributes in our Team Members:
      • Living the Values

      • Quality

      • Productivity

      • Dependability

      • Customer Focus

      • Teamwork

      • Adaptability

      What benefits will I receive?

      Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-team team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.

      EOE/AA
      EOE/AA

      Job : Front Office
      Schedule : Full-time
      Brand : Waldorf Astoria Hotels & Resorts
      Shift : Full Availability

      Hilton - 13 months ago - save job - block