The Head Cashier manages the front end activities by proactively visiting Customer Service, Returns Desk, Front Line Registers, Commercial Registers, Lawn and Garden Registers, Vestibules and parking areas. Provides direction and support to associates. Helps to ensure Customer Service needs are met at all times. The Head Cashier is mainly located behind the registers where they are positioned to proactively assist in potential customer assistance while maintaining visibility of the exit doors for security and loss prevention issues. The Head Cashier is also required to respond to all customer and employee generated EAS alarm activations per the training guidelines, greet and acknowledge customers in a friendly, professional manner and provide quick responsive service to maximize the customer's shopping experience. Coach cashiers in providing great customer service. Responsible for all other duties as assigned.
Ability to apply basic mathematical concepts such as adding, subtracting, multiplying, dividing and knowledge of weights and measures. Understand and respond appropriately to basic customer and employee inquiries. Read, write and communicate using English language sufficient to perform job functions. Ability to operate store equipment in assigned area (including but not limited to LRT, telephone, paging system, copiers, fax machines, computers, key cutting, panel saw, paint mixing computer, blind cutting, forklifts, pallet jacks, electric lifts, etc.) Ability to interpret price tag and UPC information. Ability to process merchandise information through store computer system, POS register system and complete all required paperwork according to policy. Develop and plan activities to ensure proper completion in a timely manner. Accomplish work through the effective management of employees. Ability to work in both inside and outside environmental conditions. Physical ability to move large, bulky and/or heavy merchandise. Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.