Head Teller Position - Dover Branch, 3 South Main Street, Dover, PA
Responsibilities/Duties Provides excellent customer service while supervising the teller line. Provides guidance to tellers in complex customer transactions, balancing daily settlements, and meeting customer needs. Embraces, promotes, and is accountable for delivering Fulton Bank's superior customer service program. Accurately performs teller transactions in accordance with bank policies & procedures. Trains new tellers in job responsibilities. Ensures adequacy of currency and coin supply at the branch location. Recognizes and demonstrates skills learned by following through on referral opportunities and consistently demonstrates personal selling skills by achieving individual goals. Handles specified Branch administrative responsibilities, such as controlling vault cash and staff scheduling. Fosters teamwork and maintains good working relationships with fellow employees.
Required Skills Excellent customer service and communication skills. Ability to read, write, and perform basic mathematical calculations. Ability to analyze, compile, copy, compare, speak, and take instruction. Ability to handle confidentail information. Ability to develop an understanding of and communicate information related to bank products & services. Ability to organize and handle multiple tasks. Ability to exercise good judgment and resourcefully solve routine problems. Ability to recognize and refer business opportunities to appropriate bank personnel. Must be proficient in MS Office and have the ability to learn various teller systems.
Preferred Skills Ability to be cross-trained on routine customer service representative responsibilities.
Required Experience Minimum of 2 years of previous banking experience or retail experience (including cash handling and customer service experience) required.
Preferred Experience PRIOR SUPERVISORY EXPERIENCE
Preferred Education High school diploma or GED preferred.
Required Qualifications Must possess disposition to work in an environment with frequent interruptions, occassional short deadlines, and that is stressful at times.
Fulton Financial Corporation - 15 months ago