Head of Barclaycard US Information Risk Management
BarclayCard - Delaware

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Jan 24, 2013




Headquartered in Wilmington, Del., Barclaycard US creates customized, co-branded credit card programs for some of the country's most successful travel, entertainment, retail, affinity and financial institutions. The business employs 1,300 associates.

Barclaycard, part of Barclays Global Retail Banking division, is a leading global payment business that helps consumers, retailers and businesses to make and accept payments flexibly, and to access short-term credit when needed.

The company is one of the pioneers of new forms of payments, and is at the forefront of developing viable contactless and mobile payment options for today and cutting edge forms of payment for the future. It also issues credit and charge cards to corporate customers and the British Government. Barclaycard partners with a wide range of organizations across the globe to offer their customers or members payment options and credit.

Barclaycard operates in the United States, Europe, Africa and the Middle and Far East.

Key Accountabilities:
The job holder will drive the improvements and on-going maintenance of the control programs for Barclaycard US Information Risk Management. Information Management takes a business-focussed view of information management risks across the Bank, in all forms including electronic, paper or archive. It aims to integrate people, processes and technology through use of risk management principles to safeguard the integrity, availability and confidentiality of this information in accordance with the Bank's operating model and risk appetite. This is achieved either directly or through partnerships with colleagues in related disciplines.

Overall purpose of this role:
Define, implement and support Barclaycard wide governance and testing strategy for compliance with Corporate level standards and policies

Identify and assess key risks and issues across Barclaycard organisations and establish measures and metrics

Manage and deliver strategy and operations initiatives and operational processes including organisation-wide conformance measurement activities against standards & policies.

Provide subject matter advice and guidance into all areas of risk and control across information risk management

Provide support and guidance for the consolidation, monitoring and challenge of Barclaycard risks and controls

Manage remotely off-shore resource team to deliver according to operational requirements, time frames and deliverables.

Integrate into a maturing Global Information Risk Management organization to provide scale and efficiencies for Barclaycard.

Work with senior managers and Executives to identify and set risk appetite and gain sponsorship to governance approaches including preparing reports on risks and controls for communications to this audience


Define governance and assurance processes to ensure the successful management of information risk management including definition of measure and metric, assessments, conformance and preparation of MI.

Working with global Information Risk Management team to define and provide MI reporting requirements and produce risk reporting

Provide input on business controls across Barclaycard to management information, monthly reports, steering committee packs and updates for senior management.

Provision of principal risk support, particularly during the quarterly attestation process, to drive compliance with Principal Risk policy and requirements of Barclaycard G&CC

Design and implementation of key information management frameworks and processes across Barclaycard

Collaboration, creation, implementation and management of critical information management controls to ensure ongoing management of identified risks.


Plan and run risk-based programmes and projects including development of processes, procedures, tools and standards across the Barclays matrix environment.

Service delivery and interaction with off-shore operations team to support other IRM subject matter experts

Act as point of reference for governance & control related queries from Barclaycard business units

Perform quality assurance checking in relation to off-shore operation deliverables.


Provide technical advice, guidance and support on information management operations and governance.

Co-operate with Corporate projects with a dependency on IRM governance & controls


Preferred Qualities:
Strong work ethic

Excellent verbal and written communication skills with the ability to enhance value and reputation


Motivated and a "self starter" attitude

Structured and logical approach

Collaborative style

High level of diplomacy and influencing skills

A flair for presentation of information

An eye for detail

Preferred Experience and Competencies:
5-7 years experience in a risk and control oriented role

Internal/external audit

Operational risk

Risk reporting

Logical access management

Business continuity/contingency

Other risk oriented function

Proven experience using formal risk and control assessment methodology

Strong understanding of information risk management topics and disciplines

Minimum of 5-7 years experience of working within a large, complex financial service organization

Proven experience of senior stakeholder management in a matrix environment

Proven experience of successful project delivery on a minimum of 2 projects

Strong planning and organisation skills.

Demonstrable experience in undertaking formal compliance measurement activities over a 5 year period

Proven experience in the definition, design, documentation and implementing of operational process including proficient use of process mapping tools e.g. Visio

Data analysis skills desirable

Strong financial business acumen, Credit Card experience preferred

International experience and/or experience of working successfully in different cultures in a sensitive manner in order to create strong relationships with senior leadership

Preferred Technical Skills:

Degree equivalence or above


Adept use of Microsoft Word, Excel, Visio, and Power Point.



Prince 2


Microsoft Sharepoint


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About this company
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Raising the bar for global finance, Barclays owns one of Europe's largest banks, a top market-making investment bank, the top UK credit...