Head of Internet Systems Integration
Barclays 1,945 reviews - Texas
Full-time, Contract

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The growing Digital and Mobile capability (global - UK, US, India, Singapore) provides and will increasingly provide Barclays with market-changing leadership in the Digital and Mobile product innovation, development arena and drive the transformation and strategic integration of a global innovation platform. Ultimately, as part of the 'Go To' ambition, Digital and Mobile are to be primary customer channels by 2014. The Digital and Mobile platform will house the developments in customer insights, products, and delivery processes across different customer segments, geographies and markets. The breakthrough internet and mobile propositions created will ensure we retain and attract new customers to Barclays and increase our product penetration with existing customers and clients. Success will create: - A single approach to customer experience across Barclays - Economies of scale through multiple use of single capabilities and adaption of new approaches - New organizational capabilities in both customer experience and technology delivery Digital and Mobile will leverage expertise from across the business in customer insight, technology and product to rapidly develop and progress innovative ideas and solutions to customer needs. Deep collaboration with business unit COOs, Marketing, Finance, business leaders, Product and Customer Experience will be necessary to integrate innovation and deployment The leadership team for Digital and Mobile will need to collaborate externally with thought leaders in technology to identify strategic opportunities, new business models and potential partnerships which will drive future value for RBB and over time, the Barclays Group. The role and function has significant leadership, technical and commercial accountabilities. It is a key role in driving forward the strategic agenda across Barclays, ensuring that routes to market and serve are integrated, exciting, compatible, and truly aligned to customer feedback, requirements and desires. As a key member of the leadership team you will work across Barclays with senior business stakeholders to drive their vision of the future of Banking. As well as the technical aspects and requirements, you will be able to play a key role in developing our target culture of 'Disciplined Innovation'. Developing and delivering innovative solutions towards integrating internet applications resulting in either direct or indirect revenue regeneration or cost savings. There are quite a few internet system projects lined up targeting the platform consolidation, seamless cross business integration, new product development to replace the legacy platforms with innovative and market leading propositions, just to mention few. The incumbent will be responsible for defining the delivery strategy, ensure stakeholder buy-in and manage the delivery for the internet system integrations. The job holder will interface with and manage senior stakeholder relationships internally across RBB business units, and externally with 3rd party suppliers and organizations looking to use the platforms. A critical objective and requirement for the post holder is the ability to define, design, develop and run the application delivery team to ensure all new products can be rolled out on schedule and understand enterprise level application deployment complexities. Strategy, Roadmap, Engineering, Delivery (75%)
· Accountable for the delivery of the internet system integration at RBB, Digital and Mobile at complexity of scale of supporting 5 to 8 million users on single platform with monthly transaction volume GBP 12bn - 20bn.
· Define the vision and roadmap for the internet system integration projects to support global delivery and deployment of the initiatives.
· Lead and manage the development, definition and maintenance of major elements of the overall technology strategy and solution that will enable delivery of internet system integration projects.
· Ensure projects transition into the production environment is on time, on budget and delivered to an appropriate level of quality. This includes ensuring that solutions meet pre-defined service requirements for security, reliability, resilience, operability, availability and manageability.
· Lead design and dev teams to implement critical requirements of features that can be reused/deployed across different lines of business and geographies.
· Promote understanding of both the business and technology domain of systems and applications associated and impacted as a whole, but with a focus around the core proposition of internet system integration.
· Engage and partner with the working groups and business to ensure practical development of the strategy and buy in to the assigned end-state post deployment.
· Participate in the planning of the products activities to taking full responsibility for budgets and financial management.
· Define and deliver application design artifacts and ensure technology governance processes are followed in their creation and implementation.
· Ensures that all requirements are packaged into programs or portfolios of work and that these are delivered in a timely and efficient manner
· Actively works with senior business stakeholders to translate current and future business strategies into a development and deployment strategy.
· Ensure standards, risks, controls and governance are adhered to, managed and mitigated - this includes working with internal stakeholders to ensure on time, high quality delivery and integration of internet products. This will also include the management of the product portfolio to ensure that the platform stability and security is maintained.
· Ensures the resource plan is maintained and met and that appropriately including the recruitment and coaching of skilled and experienced individuals.
· Ensures delivery of the platform and service meets requirements and that acceptance and handover to business as usual are managed against agreed acceptance criteria and to a defined plan.
· Ensures integrity is maintained by utilizing best practice approach to development, and implementation of Production change
· Ensures that all products within the portfolio status reporting is accurate, informative and timely, and directly provides progress reports to the Technology Partner and Product Director governance forums at agreed intervals
· Initiates extra activities and other management interventions wherever gaps in the Platform Development are identified or issues arise
· Work closely with the Business to proactively identify change opportunities (Monthly forums, weekly news, Daily Hopper sessions)
· Builds lasting relationships with other Senior Executives across Technology to ensure collaboration across teams to achieve overall program goals.
· Seek to drive continuous improvement to client satisfaction at all times for internal and as well as external customers. Management and Leadership (25%)
· Management and leadership of a team of highly skilled and critical technology resources
· Enhance overall resource capability through the growth and development of existing people as well as recruiting new talent where appropriate.
· Maintain and develop appropriate organizational culture, values and reputation with all staff, customers, suppliers, partners and regulatory/official bodies.
· Ensures strategic alignment across all teams in onshore and offshore technology locations
· Provides external technology market insights and innovations to business stakeholders to help shape the development of new products as well as shaping and prioritizing strategic investment.
· Proven ability to develop and manage senior level stakeholder relationships across the business and within own Technology Group.
· Proven experience of strategic management and leadership skills with experience of managing large global teams with multi cultural understanding
· Proven ability to influence at all levels of the organization.
· Creates plans towards achieving goals and demonstrates the leadership skills required to manage innovation and change resulting from the implementation of IT systems.
· Enlists others in working towards the organization goals and takes prompt and effective action to rectify problems within the organization.
· Coaches team leaders on issues and is seen as a leader in initiatives that require cross-functional teams.
· Highly capable at bringing structure and clarity when managing within unstructured, ambiguous environments.
· Adept at varying own style of management when required.
· Experienced at planning, implementing and monitoring transitional programs and at leading the delivery of major programs and projects.
· Management of senior stakeholder relationships across technology and business functions to ensure the team is well positioned to deliver against requirements as well as manage realistic expectations of delivery.
· Undertakes all aspects of the PD and reward processes for the team.
· Actively identifies development needs and drives a culture of innovation and technical excellent throughout the team and provides support for ensuring their development plan is met
· Ensures effective management of third party and vendor relationships. Where appropriate, forges strategic partnerships that create measurable "value add" for both parties
· Drive and enforce best practice discipline. Maintains detailed awareness of, takes fully into account as necessary, and promotes throughout the organization, any relevant statutory, internal or external regulations, standards and codes of good practice. Contributes to the definition of such regulations, standards and codes
· Influencing/Networking - developing internal and external business relationships and using own knowledge, skills and experience to influence others' opinions and actions
        Qualifications
        Deep skills and experience in application strategy, development, systems engineering and delivery / support Advanced level of proficiency in planning, change management and problem solving, able to resolve issues of a highly complex and strategic nature involving areas within and outside of the Technology organization. Third party product integration coupled with strong industry knowledge within financial services IT. Highly knowledgeable of industry standards and themes relevant to application development and application support (e.g. ITIL, CMMI, Extended Delivery / Outsourcing / Off-shoring). Advanced level of business management knowledge, including business / organizational and operational design principles, budget control, customer and stakeholder management and contractual risks. Able to communicate the potential impact of developments in the IT marketplace on organizations and individuals internal and external to RBB. Has a technical understanding of the evolution of the IT marketplace and can evaluate technical issues with input from others to facilitate solutions. A clear track record of delivering successful IT change agendas, at scale and in multi million pound A strong understanding of business strategies along with experience of working at a strategic level in the organization. Experience of organizational transformation Demonstrates ability to remain calm and retain control when under pressure. Can identify key players and potential actions for high-impact, sensitive situations or issues. Has extensive experience in managing large intricate budgets and achieving cost efficiency across multiple areas. Directly responsible for own budget and knows overall departmental budget and cost dynamics. Delivery Capability
        · Capable of consulting on project planning and management on high-risk, high-impact projects.
        · Able to communicate difficult or complex ideas clearly, often to multiple stakeholder audiences.
        · Is experienced at leading major projects/programs, is focused on delivery and takes responsibility for fast effective decision making.
        · Coaches teams and has extensive experience on how to deliver value added services through defined processes and practices. People Development Encourages the building of staff knowledge/expertise and helps to provide them with a sense of identity. Coaches and fosters a professional personal development environment. Provides clear direction to staff in line with Barclays Group values.
        · Helps others learn as teacher, coach and mentor, working to create a climate that values learning and risk taking.
        · Develops people in line with strategic organizational objectives and builds employee capability to improve current and future productivity in line with strategic goals.
        · Selects the best people for the future by developing succession plans Values learning by creating a climate of effective feedback, coaching, mentoring and personal development. Delegates effectively to provide opportunities for personal growth and risk tasking. Communications and Relationship Management
        · Has extensive experience of building and maintaining effective relationships at a senior level.
        · Possesses a high level of management skills, with particular emphasis on interpersonal and negotiating skills and the ability to motivate staff.
        · Demonstrates a very high level of presentation skill and the ability to communicate confidently and clearly with seniors, peers and subordinates.
        · Is able to understand, explain and present complex technical ideas to both technical and non-technical audiences at all levels up to Executive level in a persuasive and convincing manner.
        · Builds a collaborative culture and knows that collaboration is essential to maximize successful delivery. Stakeholder / Business Management
        · Pro-actively develops organizational awareness to understand stakeholder motives and agenda, implementing an effective stakeholder management strategy.
        · Encourages open dialogue using appropriate stakeholder communications.
        · Can fully engage and debate with heads of relevant business area on strategy and product development roadmaps.
        · Can add value to business by suggesting appropriate and relevant strategies. Supplier Management and Commercial Awareness
        · Demonstrates ability to maximize value for RBB from 3 rd party relationships and outsourced arrangements.
        · Effectively manages the governance, control and monitoring of delivery by 3 rd party suppliers.
        · Able to resolve contractual issues involving technology vendors and consultants, understands the contractual risks and the dynamics of contractual power.

        About this company
        1,945 reviews
        Barclays PLC (Barclays) is a global financial services provider engaged in retail and commercial banking, credit cards, investment banking,...