Headend Technician I
Suddenlink 358 reviews - Truckee, CA

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: Under minimal supervision the Suddenlink Headend Technician I constructs
installs, operates, repairs, and maintains Master Telecommunication Center (MTC/headend) components. Monitors reception and distribution of off-air, satellite, microwave, studio feed, and locally-originated programming to the network utilizing coaxial cable, microwave and fiber optic transmission technologies. This position will report to the Truckee, CA system office; however, will also support the MTC/headends in the Auburn, Bishop, Mammoth Lakes, and Marina California offices.

The Suddenlink Culture: A culture defines who we are. It sets forth goals and principles of a united group. Our success is based on the shared values and commitment of the people who are building Suddenlink for the future; on developing new technology; on discovering creative and innovative ways to do things; on improving the value of our services; on building strong relationships with our customers; and on seeking excellence in everything we do.

Honesty & Integrity; Family First; Creativity; Customer Service; Positive Attitude & Excellence; Take Pride; Knowledge & Skills; Corporate Citizenship; Care About Others

Essential Functions: 
Provides quality internal and external customer service surrounding Suddenlink’s values 
Installs, maintains, provisions, checks and adjusts MTC/headend equipment including CATV, telephony, high-speed data communications, networking, and other equipment (specifics may vary by specialty) 
Performs routine checks of RF levels and headend alignment 
Performs status monitoring of RF and data performance and reports and/or repairs discrepancies 
Verifies video and audio levels for satellite and stereo processing equipment 
Monitors commercial insertion equipment for performance as needed 
Assists the supervisor with work flow, training, quality assurance and providing support and direction to other technicians 
Ensures transmission and distribution equipment and active cable plant meet Suddenlink, franchise and FCC standards 
Analyzes and troubleshoot problems for quick resolution in collaboration with network operations center 
Maintains accurate inventory of headend network elements within element manager database 
Measures network performance and diagnose network problems using measurement and diagnostic tools and methods 
Ensures installation, documentation and turn-up of circuits and equipment conform to engineering standards 
Reads and comprehends system maps, plans, and other visuals related to communications service 
Assists with maintenance of required logs, records, drawings and other documentation 
Works with technicians to successfully activate new customers 
Performs standby and other duties as assigned 
Participates in out of area system(s) support, trainings, meetings, etc. as needed, which will require travel

Position Requirements

Minimum Position Qualifications: 
High school diploma or equivalent 
Knowledge and application of advanced mathematics and electronics 
Knowledge of local, state and federal regulations regarding cable television and familiarity with the National Electric Safety Code 
Proficient in using a Windows-based computer 
Significant field experience as broadband technician or equivalent “hands on” experience with CATV, fiber optics, microwave, broadband or telephony experience 
Ability to comprehend and operate appropriate testing equipment (e.g., sweep meter, OTDR, fusion splicer, analyzer) to fulfill job requirements 
Ability to prioritize and organize effectively 
Ability to work independently and with others 
Ability to mentor and assist others 
Ability to comply with all Suddenlink implemented safety procedures 
Appropriate valid driver’s license and driving record within Suddenlink standards

Preferred Position Qualifications: 
Broadband Technician IV or equivalent experience preferred 
Associate degree in related field or two (2) years formal electronics training preferred 
NCTI and/or SCTE courses preferred

Environmental Conditions: 
Work indoors in poorly ventilated areas such as attics during extreme heat 
Exposure to dust, dirt, noise, insects, cleaning solutions 
Work performed near power lines and electricity 
Work, including travel, outdoors in adverse weather conditions day or night

Physical Requirements: 
Ability to communicate in person and by telephone 
Hand and finger dexterity to carry and to use tools and equipment as necessary 
Vision ability: close vision, peripheral vision, and ability to adjust focus; ability to differentiate between different sizes and colors of wires 
Ability to carry, climb and operate extension ladder, (approximately 28 feet high, and 75 pounds) 
Ability to work in confined spaces such as crawlspaces and attics by crawling, bending, reaching, twisting 
Ability to work while standing 50-70% of the time 
Ability to drive Suddenlink vehicle in a safe and responsible manner

About this company
358 reviews
Suddenlink was established in February, 2003 and we serve nearly 1.4 million customers in Texas, West Virginia, Louisiana, Arkansas, North...