The Health Educator, Northern Region is responsible for the Northern Region which includes Del Norte, Humboldt, Lassen, Modoc, Shasta, Siskiyou, and Trinity counties, and provides health education services including assurance that PHC services are delivered in a manner that accommodates diverse cultures and languages at both the provider practice site and health plan level; outreach to various agencies to ensure that PHC’s health education efforts are understood and coordinated with existing activities; and integration of health education efforts with PHC’s overall Quality Improvement process.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Serves as the primary lead for the regional Disease Management Programmatic interventions.
- Assists in the development of overall care coordination/health services and the role of health promotion in these programs.
- Helps identify and provide support for educational and health promotion activities that would facilitate efforts with non-compliant members and members with history of high use of emergency services.
- Provides needed education that will ensure an understanding of health education (HE) activities and the role of PCP, Specialist, and Health Plan ideally through broad educational efforts but also providing individual one-on-one member assistance.
- Working with the Member Services and Provider Relations programs, updates members and providers regarding HE and cultural and linguistic (C&L) services.
- Assists the community, providers, and members to ensure that members access appropriate HE resources in the community.
- Facilitates HE and C&L meetings. Prepares agenda items and records minutes.
- Develops and maintains PHC’s regional semi-annual HE and C&L work plan and establishment of quarterly program goals and objectives.
- Monitors compliance with contractual, legal, and regulatory requirements for HE and C&L services.
- Analyzes and interprets data and recommends solutions to improve access to culturally competent health care and education.
- Conducts HE and Cultural and Linguistic Group Need Assessment (C&L GNA) and survey every five years.
- In collaboration with Northern Region Medical Director, Northern Region Health Services Director, and Regional Team Manager, submits a HE and C&L GNA report and annual updates to Senior Health Educator for submission to MMCD.
- Plans and conducts HE and C&L trainings and presentations.
- Serves as a staff member on the Consumer Advisory Committee and provides updates on HE and C&L activities.
- Develops and maintains required directories of community resources and programs.
- Represents PHC at various community organizations, on internal and external committees, consortiums, and task forces. Attends community and agency meetings related to health promotion as assigned by Northern Region Health Services Director.
- Assists PHC’s regional editor of the member and provider newsletter with articles as needed.
- Collaborates with Human Resources department to develop staff education programs.
- Establishes and maintains professional contacts with other health educators and cultural and linguistic services staff in related agencies (e.g. COHS, Local Initiatives, County health departments, etc.).
SECONDARY DUTIES AND RESPONSIBILITIES
- Performs other duties as assigned.
- Participates in and leads special projects and assignments as required.
Education and Experience
Associate or Bachelor’s Degree in Health Education, Public Health, Community Health, or related field; minimum two (2) years experience developing education programs.
Special Skills, Licenses and Certifications
Knowledge of sources and uses of public information. Ability to use automated systems to access and retrieve information and data. Bilingual skills in Spanish helpful. Valid California driver’s license.
Performance Based Competencies
Strong, effective oral and written communication skills. Ability to deal effectively with Medi-Cal and other low income populations. Ability to work with ethnically and culturally diverse populations. Ability to organize, promote, and conduct public meetings and educational sessions. Ability to maintain positive, cooperative relationships with the community, professional groups, public officials, and agencies.
Work Environment And Physical Demands
Standard cubicle workstation with a shared common area. Use of telephone, fax, computer, and photocopying machine is required. Requires sitting in front of a computer monitor and talking on the telephone for major portion of the workday. When necessary, must be able to lift, move, or carry objects of varying size, weighing up to 35 lbs. Must be able to operate a vehicle used for company business. Must be able to work in a fast paced environment and maintain courtesy and composure when dealing with internal and external customers. Ability to prioritize work load and initiate action to acquire needed information from members by telephone.
All HealthPlan employees are expected to:
- Provide the highest possible level of service to clients;
- Promote teamwork and cooperative effort among employees;
- Maintain safe practices; and
- Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.
IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.
PHC is a managed care organization that contracts with the State of California to ensure that Medi-Cal recipients in Solano, Yolo, Napa,...