Health Services Supervisor
Travis County 21 reviews - Austin, TX

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Performs clinical and administrative supervision for direct patient care providers. Evaluates total health care needs of patients and develops plans to meet those needs. Ensures adequate healthcare staff is available to treat patients. Provides custodial supervision of on-site medical records and conducts routine chart audits. Performs direct patient care services, as required.

Distinguishing Characteristics:
This job classification is within the Medical job family. Incumbents in this classification are first-line supervisors of health services. This classification is predominantly administrative but may have front-line nursing responsibilities as circumstances warrant. Incumbents perform administrative and nursing duties of advanced complexity that require a high degree of initiative and independent judgment. This classification may require work in secure facilities. This classification may require a flexible work schedule in order to meet the needs of the department.

Duties and Responsibilities:
  • Supervises and coordinates the work of direct health care staff to ensure quality health services are provided to patients. Conducts performance evaluations for health care personnel.
  • Schedules and ensures adequate staff is available to provide for the health care needs of patients.
  • Coordinates medical and psychiatric care. Provides 24 hour on-call supervisory status for all patient health, staffing and administrative issues.
  • Assesses, prioritizes and responds to all categories of patient emergent medical needs. Assigns nursing staff on duty to provide treatment accordingly.
  • Plans, trains or coordinates training, monitors and evaluates the work of assigned staff.
  • Coordinates with and serves as consultant to other medical staff about all aspects of patient health care.
  • Responds via telephone and in writing to inquiries from patients, patient's relatives and others, as required. Maintains confidentiality of healthcare information.
  • Provides custodial supervision of medical records and conducts routine chart audits.
  • Compiles, evaluates and analyzes medical statistical data.
  • Practices and trains healthcare staff in safety, environmental and/or infection control methods.
  • Assists in monitoring compliance with health care standards and procedures.
  • May work as a line-staff nurse when circumstances require.
  • May provide health care instruction and counseling to residents.
  • Performs other job-related duties as assigned.

Minimum Requirements:

Education and Experience:
Graduation from an accredited Registered Nursing or Licensed Vocational Nursing program AND three (3) years of Registered Nursing or Licensed Vocational Nursing experience, including one (1) year of supervisory or management experience.

Licenses, Registrations, Certifications, or Special Requirements:
Current license to practice as a Licensed Vocational Nurse or Registered Nurse in the State of Texas.
Current Cardio-Pulmonary Resuscitation (CPR) Certification.

Knowledge, Skills, and Abilities:

Knowledge of:
  • Supervisory principles, practices and techniques.
  • Principles and procedures of medical documentation and record keeping.
  • Standard nursing and other healthcare practices.
  • Policies, practices, procedures and terminology related to nursing and healthcare.
  • Federal, State, Local and County nursing and other healthcare laws and requirements.
  • Diagnosis and treatment of a variety of diseases and injuries.
  • Proper dosages and expected results of medication.
  • Proper infection control techniques.
Skill in:
  • Managing health care operations in a high-volume environment.
  • Administering daily patient care, including use of stethoscope, blood pressure cuff, thermometer and other medical instruments.
  • Administering Cardio-Pulmonary Resuscitation (CPR) and first aid.
  • Performing medical tests and recording results accurately.
  • Prioritizing patient needs.
  • Problem-solving and decision-making.
  • Both verbal and written communication.
Ability to:
  • Plan, assign, supervise and review the work of healthcare subordinates.
  • Communicate effectively.
  • Work efficiently both independently and as part of a medical team.
  • Recognize and identify health symptoms.
  • Exercise sound judgment and react quickly in emergency situations.
  • Manage time well and perform multiple tasks.
  • Establish medical record keeping system.
  • Work effectively and courteously under high-pressure circumstances.
  • Work in a secure environment.
  • Deal effectively with mentally disturbed, hostile and aggressive individuals.
  • Establish and maintain effective working relationships with patients, medical and other County employees and officials, and the general public.

Work Environment & Other Information:

Physical requirements include the ability to lift/carry up to 35-100 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, walking, sitting, repetitive motion, reaching, climbing stairs, bending, stooping, kneeling, crouching, crawling, pushing, pulling, balancing, client/customer contact, squatting to perform the essential functions. Subject to contact with communicable diseases, radiation, hazardous waste, human fecal matter and foul odors.

This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.

Hours: 8:00 AM to 5:00 PM Monday through Friday
Works some holidays, nights & weekends

Location: 2515 S. Congress Ave. Austin

Department: Juvenile Probation

Drug Test Required
Physical Exam Required
Criminal, Driving, Education & Employment Background Check Required

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