"We will use our role as the area’s leading health insurer to provide affordable access to healthcare and to improve the health and wellness of our members."
Summary of Position:
Designs, develops, and facilitates the delivery of health and wellness promotion programs for employer groups, general health plan membership, and BCBSKC employees.
Essential Accountabilities – Other duties may be assigned:
Principal Challenges – List the most typical and/or most complex problems or challenges faced in performing the job:
- Coordinates and manages complex health screening events for employer groups that involve the employer, client employees, brokers, vendors and internal BCBSKC staff across divisions. Plans and schedules events. Oversees communications with stakeholders and targeted member and non-member employees. Conducts Implementation planning meetings with groups to explain the AHY program and the process that will be undertaken to plan and execute the program for the group. Conducts Site surveys which require coordination with the group representative and the screening vendor and the IT vendor to visit the site(s) of the upcoming event. Decisions are made regarding space, computers needed, internet connectivity requirements, screeners and resource needs. Some events are multiple dates and multiple locations and require a great deal of planning going from one site to the next. Is responsible for all components of the health screening event operations and leads the on-site BCBSKC team for assigned accounts.
- Deploys and evaluates health and wellness programs and projects for employer groups and general BCSCKC membership. Provides input on selection of health and wellness information, services and tools, including print, internet-based, telephonic, and other formats. Arranges for the delivery of programs to reduce the modifiable risk factors for client groups. Evaluates the effectiveness of delivered programs and reports findings to management. Participates in the selection, implementation and evaluation of information, services, and tools for improving member health.
- Coordinates administrative program components. Orders educational materials, flyers and AHY clothing. Evaluates educational materials, negotiates prices, manages inventory, determines materials to be used for each group and balance needs with departmental budget. Records data and events in the AHY calendar and group event data base. Maintains complex database of groups, health events, Brokers, BCBSKC marketing personnel, AHY staff and vendor information. This database is used to coordinate events involving multiple layers and many players. Processes invoices for expenses to be paid and keeps a comprehensive log of expenses. Completes requested program reporting. Maintains and manages the AHY group list that is distributed to management to inform them of the number of groups, members and events in the plan throughout the year.
- Coordinates out of town travel arrangements. This requires coordination with group representative(s), vendor(s), IT and AHY staff to plan air travel, car rental, hotels and timing. Some events are multiple days and multiple cities and require a great deal of preparation and research to make sure everyone is where they need to be and the event runs smoothly. Each event requires the shipping of supplies both there and return and in some cases the shipping of computer and printer equipment. This requires budgeting and negotiation on the part of the Health and Wellness Specialist along with coordination and organization of the entire event.
Supervisory Responsibilities (if applicable):
- Meeting or exceeding the expectations and needs of clients, brokers, vendors and internal stakeholders regarding the delivery of services.
- Managing the travel required to meet the needs of customers.
Qualifications – The following qualifications are representative of the basic knowledge, skills and abilities required to perform this job at a satisfactory level. Reasonable accommodations may need to be made to enable individuals with disabilities to perform the essential functions:
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to work with mathematical concepts such as probability and statistical inference.
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Other (please specify)
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to deal with a variety of abstract and concrete variables.
Knowledge and Skills:
Education and Years of Experience:
- Intermediate level keyboarding skills preferred.
- Intermediate level knowledge of and ability to use Microsoft Windows.
- Intermediate level knowledge of and ability to use Microsoft Excel, Word, Access, and PowerPoint preferred.
- Working knowledge of change theory (i.e., helping customers and members change habits and lifestyles to achieve better health) preferred.
- Customer relations/sales skills preferred.
Bachelor’s degree in health education, nursing, public health, nutrition, exercise physiology, or a related academic field, with 2 years experience in health promotion; or any combination of education and experience providing the types and levels of knowledge, skills, and abilities required by the job.
Certification, Licenses, Registrations Required:
Physical Demands – The physical demands listed are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.:
An incumbent in this job occasionally stands; walks; reaches with hands and arms; and stoops, kneels, crouches, or crawls. The majority of time is spent sitting; using hands to finger, handle, feel, or key data; and using the abilities to talk and hear. Occasionally must lift or move objects weighing up to 50 pounds. A full range of visual capacities required include close, distance, color, and peripheral vision; depth perception; and the ability to adjust focus.
Work Environment - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.:
Work is performed generally in an environmentally-controlled office setting, with little or no exposure to adverse conditions. Is required to travel to customer and other sites away from the office, and periodically attends functions in exhibit halls or other large facilities that require standing and walking for extended durations (8 or more hours).
Health Care Service Corporation (HCSC) is a licensee of the Blue Cross and Blue Shield Association. The mutually owned company consists of...