Healthcare Account Manager
U.S. Foodservice 233 reviews - Kokomo, IN
Full-time, Contract

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Basic Purpose


Responsible for all sales of foodservice products directed towards existing and new Healthcare/Long-term Care (“LTC”) Operations. Maintain relationships with existing healthcare accounts, secure new healthcare business and achieve sales growth while executing within national/ local contract parameters. Ensure customer satisfaction through strong account management and effective relationship development.



Achieve and maintain territory sales and gross profit levels, brand mix goals and profitability targets through sales of foodservice products, services, and systems to meet Healthcare requirements. Develop and maintain key relationships at all levels of the account by identifying the needs of the customer and utilizing the consultative selling approach.

Develop strategic plan that outlines operating/business plan. Responsible for territory business plan, and goal setting to achieve overall business plans.

Serve as the primary service contact for accounts by meeting customer needs relative to service requirements and product specifications. Utilize available systems and effectively manage the existing operations support structure. Provide timely follow up with customers, develop and conduct business review meetings that are held quarterly with customers.

Maintain product records, contracts and price list information. Share information with customers on new ideas, products and operational solutions.

Establish and manage multiple layers of relationships with the hospital environment -foodservice, materials management and administration. Present quarterly business reviews to foodservice director and hospital administration emphasizing solutions, opportunities to maximize the overall value of the contract and leverage for growth. Create solutions concepts to meet customer needs in areas of quality, cost management, contract maximization, menu, production and retail.

Identify product gaps, product opportunities, knowledge of account set up, establish performance agreements and target customers. Develop tactical plans for achieving sales objectives.

Maximize account profitability by ensuring compliance to agreed upon pricing and account receivable terms. Participate in the contract audit process to ensure compliance. Responsible for collections of account receivables.

Actively participate in local and national association meetings.




: High School diploma required. Bachelor's degree in Business/Marketing or equivalent preferred.

Related Experience

: A minimum of three years of sales and distribution experience required (foodservice industry or related preferred). Experience in healthcare operations desirable. Experience using quantitative & qualitative research data will be helpful.


: Excellent oral and written communication skills, as well as customer service and presentation abilities. Should also have demonstrated problem solving ability and negotiation skills. Will need to be familiar with Microsoft Office products (e.g., Excel, PowerPoint).

Primary Location








Day Job

Job Function


Healthcare Sales

Job Level





Yes, 75 % of the Time

About this company
233 reviews
Many restaurant-goers in the US can thank this company for the food on their plates. US Foods (formerly U.S. Foodservice) is the nation's #2...