Position name: Help Desk Analyst I Title Reports to: Manager, Americas Customer Care Center Position Description: The Help Desk Analyst (HDA) works in a high volume call center environment. Following the documented Remote Incident Management Process, the HDA s primary responsibility is perform Level I technical troubleshooting with end-users of PCs and retail point of sale devices (depending on account assignment). Using known solutions documented in knowledge bases, the HDA works with customers ...
NCR - 2 years ago
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