Position name: Help Desk Analyst I Title Reports to: Manager, Americas Customer Care Center Position Description: The Help Desk Analyst (HDA) works in a high volume call center environment. Following the documented Remote Incident Management Process, the HDA s primary responsibility is perform Level I technical troubleshooting with end-users of PCs and retail point of sale devices (depending on account assignment). Using known solutions documented in knowledge bases, the HDA works with customers ... view or apply to job From NCR - 16 days ago
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