Help Desk Analyst
DEPT OF YOUTH & COMM DEV SRVS - Manhattan, NY

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The New York City Department of Youth and Community Development (DYCD) supports youth and community services through contracts with a broad network of community-based organizations throughout New York City. Our central task is administering available city, state, and federal funds to a wide range of innovative, practical and quality programs that positively impact youth and communities.

Under the direction of the Director of Technical Support, with latitude for independent initiative and judgment, will provide desktop, server, and network communication support. Will provide technical support and training to end-users regarding computer hardware and software. Will be required to resolve local-area network problems, test network cabling and install networking equipment. Will be required to install, configure and monitor a wide range of data communication software and hardware. Will service DYCD locations by troubleshooting and resolving user problems, rebuilding user profiles, hardware deployment, and software installation; ensure that all agency desktops are set up within required specifications and agency standards; document and maintain a complete inventory of Agency hardware and software assets; perform analysis concerning the agency’s MIS operations, analyzing, supporting and administering existing Windows based system and providing troubleshooting strategies. This position will include the physical organization and moving of heavy (up to approximately 40 lbs.) equipment.

Minimum Qual Requirements

Qualification Requirements
1. A baccalaureate degree from an accredited college and two years of satisfactory full-time experience, acquired within the last seven years, in mainframe computer, mid-range computer and/or LAN or WAN computer environments in the areas of tape library, data entry or production control; or

2. An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time experience, acquired with the last seven years, as described in "1" above; or

3. A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience, acquired with the last seven years, as described in "1" above; or

4. Education and/or experience equivalent to "1", "2", or "3" above.
Undergraduate college credit can be substituted for experience on the basis of 30 semester credits, from an accredited college, for six months of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and two years of satisfactory full-time mainframe computer, mid-range computer, and/or LAN or WAN computer experience, acquired within the last seven years, in the areas of tape library, data entry, or production control.

Preferred Skills

The preferred candidate should possess the following: solid technical knowledge of the Windows XP and 7 Professional OS; analytical and desktop support experience within a large-scale, complex environment; previous experience with Office XP/2003/2008, Outlook and Outlook Web Access; strong analytical, organizational, time management, oral and written communication skills are preferred; ability to articulate to end user community in clear, concise understandable terms. Customer service oriented.

To Apply

www.nyc.gov/careers

Hours/Shift

35 Hours Per Week (minimum)

Work Location

156 William St, New York NY

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

POSTING DATE:

POST UNTIL:

02/14/2013
Until Filled

NYC Careers - 22 months ago - save job