Help Desk Analyst
Dedicated Technologies Inc - Columbus, OH

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Our analysts are expected to provide technical support to diagnose, analyze, research and resolve routine computer incidents for internal and external customers. Responsible for recognizing, researching, isolating, resolving and documenting problems with information systems products and services.

Provides first level support to minimize interruptions in computer systems and related equipment by answering and solving, when possible, incoming interactions from internal users.

Under direct supervision, performs routine tasks associated with IT Operations. Tasks include monitoring and operating a computer in accordance with detailed instructions, provisioning and providing first tier technical support and assisting second tier support regarding computer operations and networks, installations, setups, error messages, on-line transactions, system status, and downtime procedures, etc. Participates in problem/change management activities to minimize impact of service disruptions on end users.

Undergraduate studies in computer science management information systems, business administration, insurance or related field is preferred.

  • Help Desk Required - 3 Years In-depth Knowledge
  • Customer Service - Highly desired 2 Years Working Knowledge
  • Technical Aptitude - Required 2 Years In-depth Knowledge