Help Desk Analyst
DigiFlight , Inc. - Fort Meade, MD

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Job Purpose:
Provides first-level support to users by researching and answering questions; resolving problems; providing resources.

  • Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
  • Improves client references by writing and maintaining documentation.
  • Participates in development of client training programs by identifying learning issues; recommending instructional language.
  • Accommodates client disabilities by recommending devices and techniques.
  • Avoids legal challenges by monitoring compliance with service agreements.
  • Improves system performance by identifying problems; recommending changes.
  • Updates job knowledge by participating in educational opportunities; maintaining personal networks.
  • Accomplishes information systems and organization mission by completing related results as needed.
MUST Have An Active SECRET Clearance

Problem Solving, Help Desk Experience, Phone Skills, Customer Service, Training , Verbal Communication, Coaching, Documentation Skills, Network Troubleshooting, Networking Knowledge, Product Knowledge

Monster - 21 months ago - save job