Help Desk Analyst
NTT Data - Harrisburg, PA

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At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

A group company within NTT DATA currently seeks a Help Desk Analyst to join our team in Harrisburg, PA .

Position Functions or Responsibilities:

Position Functions or Responsibilities

The Help Desk Analyst has a background in help desk services, particularly in an application support services environment. They have experience in working closely with end-users in support of the operational system and in anticipation and new system implementations. The Help Desk Analyst is customer and quality focused, to ensure a positive end-user experience for all support engagements.

Specific Responsibilities:

Help Desk Analyst will:

Provide excellent customer service and technical assistance to users of a web application

Respond, analyze, and resolve questions received via phone and email accurately and in a timely manner
Document all user related correspondence thoroughly in a web application
Maintain ownership of issues until a solution is provided

Learn application functionality quickly through various learning methods including instructor led courses, self paced on-line courses, and review of emails and documents
Work well in a team atmosphere with minimal oversight

Adhere to a structured work schedule (start/end, break, and lunch times)
Maintain a reasonable level of productivity as evidenced by percentage of time in “ready status” versus time spend in after call work, number of calls taken and various
other call desk metrics
Participate in user acceptance testing

Basic Qualifications:

Required Skills

Minimum of two years' experience in help desk or call center environment , including application support

Minimum of two years' experience working in a team-oriented, collaborative environment

This is a full-time salaried position with a group company within NTT DATA. Please note, 1099 or corp-2-corp contractors will NOT be considered. This position is only available to those interested in direct staff employment opportunities. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA

NTT DATA is your Innovation Partner anywhere around the world. With business operations in more than 35 countries, we put emphasis on long-term commitment and combine global reach and local intimacy to provide premier professional services from consulting, system development, business process and IT outsourcing to cloud-based solutions.

Visit www.nttdata.com/americas to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a range of businesses and government agencies.

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NTT DATA CORPORATION is a system integration company with more than 25 years of experience in the Air Traffic Control domain. Based upon the...